Disappointing!!

Star Princess Cruise Review to Hawaii

Cruises: 7+ cruises
Review: 1
Helpful Votes: 23

Overall rating:

2.4 out of 5
Star Princess

15 Night Hawaiian Islands (Vancouver Roundtrip)

Sail date: October 07, 2019

Ship: Star Princess

Cabin type: Suite

Traveled as: Couple

Reviewed: 5 years ago

Review summary

Poor customer service from corporate Princess Captain's Circle Members. Not willing to make our cruise a memorable one on our anniversary. Cruise was ruined before we even boarded the ship. Star Princess is a old ship that is showing signs of age and little if any maintenance in regards to worn broken furniture, loose safety rails on tenders, moldy smell in bathroom due to years of tub/shower caulking over and over, missing electrical cover plates, water leak damage stains, decorative plates that cover on/off water sensors missing and not replaced, the list is endless.

Embarkation

3 out of 5
Gets better every time.

Ship experiences

Food and Dining

3 out of 5
Buffet food cold not hot or warm, open tables difficult to find, main dining was fair, specialty restaurants cover charge getting expensive plus you pay extra +++ for addons ( excluding Drinks) while you dine.

Onboard Activities

2 out of 5
Lectures were fair, but the times varied from day to day so you had to check everyday, Bingo very expensive $30.00 for cards, +++ $50.00 extra if you wished to use a touch tablet and that is each time you play. As always if the game show is popular seating is at a premium, or have to arrive a minimum 1/2 hour early.

Entertainment

2 out of 5
Not the best, have seen much better. If it is above average seating is scarce so you need to be there long in advance of show time.

Children's Programs

Senior no children traveling with us this trip.

Service and Staff

3 out of 5
Neither exceptional nor terrible, room service was on time, staff was cordial and service was slow but did get it done. Main restaurant staff was great, stateroom attendant also great and attentive.

Ship Quality

1 out of 5
Old vessel with old propulsion technology, showing signs of age rust/chipping paint and varnish/broken or missing items everywhere. Soft spots in the hallway floors when you stepped on them they would drop down then pop back up when the weight was removed. Safety issues with more than one of the ship to shore tenders loose or broken hand rails. Saw one passenger fall due to 2 defective hand rail that broke when used to steady himself.

Cabin / Stateroom

2 out of 5
Comfort and size was good, bathroom needed work, balcony door hard to open and close. A Lot to do with maintenance or a lack of, and the physical age of the ship.

Ship tip

Don't!!

Ports of call

Vancouver (Canada Place), British Columbia Did not visit port

Seen it many times before.

Honolulu, Oahu

2 out of 5
Expensive, especially on cruise ship day.

Nawiliwili, Kauai

2 out of 5
Expensive, especially on cruise ship day.

Lahaina, Maui

2 out of 5
Expensive, especially on cruise ship day.

Hilo, Hawaii

3 out of 5
Expensive, especially on cruise ship day.

Disembarkation

2 out of 5
Waiting lounge staff allowed passenger not disembarking at a designated time to sit and wait for up to an hour thus no room for correct time slot guest to wait in comfort. Stood in a cattle line for more than 45 minutes to make Bus Transfer connections. Check out and security was good, no issues.
Was this review helpful? 23

8 Comments

Bettybear70    4 years ago

Don’t cruise. It what your attuned is

CaptD7    5 years ago

It sure sounds to me like you decided to have a bad time before you ever even stepped on the ship. We’ve been on 33 princess cruises and have never encountered anything nearly as bad as you describe. I feel sorry for you having such a negative attitude. Some cruises are more memorable than others but never had a bad time on a cruise. That includes Princess and several others.

Junebum    5 years ago

I dont go on a cruise to see what is wrong with the ship. I go to see new ports of call and to just be with my loved one.

Deleted2    5 years ago

I suspect a troll review.. 😒 too repetitive, especially the multi entries 'too expensive on cruise day' Hawaii's prices are not constrained by Princess ships. As for perpetual complainers, I watched a table for 10 abandon the set dining time last year due to a couple who sounded exactly like this. Nothing good to say at all? Don't leave home, keep the misery corralled.

2017Cruisers    5 years ago

If you go on a cruise to find faults, you'll find as many as you wrote. If you go to relax and enjoy yourself, I'm sure your cruise would have been great. I have found most quality inspectors as people seem to turn into that complain the most, ruin their cruise by not overlooking the things you have no control of. Go do the things you like. I have found over the years, if I'm going to penny pinch on vacation, I should just stay home. If you can't afford to go, I can understand that. Maybe you should just stay home and let everyone that wants to enjoy the beautiful oceans, ports of call, and the ships. Nobody wants to hear a complainer. If you had one or two complaints, that is very understandable and you may have come across a little more creditable. I've been on over 45 cruises. Some have had things I didn't care for but I didnt let that ruin my cruise. Maybe cruising is not for you. Not everyone likes cruising.

NJCruiseGuy    5 years ago

Seems like cruising may not be for you. Most of your comments were negative and / or related to things being expensive. I’m not sure why you were surprised that things in Hawaii were expensive, since it has a very high cost of living compared to most other US states. As far as expenses on the ship, we rarely purchase anything other than the basic cruise fare and daily gratuities and have a great time. Many cruise lines put their older ships on an itinerary that includes Hawaii since most people take the trip for the itinerary and not the actual ship itself

ernurseamber    5 years ago

We're scheduled to cruise on the Star Princess in January. I certainly hope it's not as negative as you've reviewed!

golfhacker1    5 years ago

What happened pre-Cruise to ruin your cruise? Is cruising something you enjoy? Most all comments are negative about everything.

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