Princess inept transfer service caused miising sailing

Star Princess Cruise Review to Hawaii


Contributor Level: Third Mate
Experience: 7+ cruises
Review: 1
Helpful Votes: 17

Overall Rating:

3.0 out of 5
Verified Review

Sail Date: March 05, 2014
Ship: Star Princess
Cabin Type: Balcony
Cabin Number: A512
Traveled As: Singles/Friends
Reviewed: 3 years ago

After Star Princess left without us aboard at LA on March 5, 2014 due to their Transfer representative errors, We flew to Hilo , Hawaii to catch Star Princess  at Hilo on March 10,2014.  Once aboard the ship it was fine but we are still waiting to be reimbursed for the flight to Hawaii to catch up the ship. When they picked us up at the LAX airport the driver of the Taxi that Princess representative picked did not know how to get to the pier. The taxi got lost causing us to miss the sailing. If we had been able to pick our own shuttle we would have gotten to the pier in ample time before saling.

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

N/A

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5

Ship Tip

Go to the Horizon for lunch when ship is in port

Make sure taxi knows how to get to pier
5 out of 5
5 out of 5
5 out of 5
5 out of 5
5 out of 5
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