Princess inept transfer service caused miising sailing

Cruises: 7+ cruises

Review: 1

Helpful Votes: 22

Review summary

After Star Princess left without us aboard at LA on March 5, 2014 due to their Transfer representative errors, We flew to Hilo , Hawaii to catch Star Princess  at Hilo on March 10,2014.  Once aboard the ship it was fine but we are still waiting to be reimbursed for the flight to Hawaii to catch up the ship. When they picked us up at the LAX airport the driver of the Taxi that Princess representative picked did not know how to get to the pier. The taxi got lost causing us to miss the sailing. If we had been able to pick our own shuttle we would have gotten to the pier in ample time before saling.

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

San Pedro (Los Angeles), California Did not visit port

Hilo, Hawaii

Lahaina, Maui

Nawiliwili, Kauai

Honolulu, Oahu

Ensenada, Mexico