A MISERABLE EXPERIENCE
Seven Seas Mariner Cruise Review to Other (Asia/Africa/Middle East)
Review SummaryI would avoid the Regent cruise line at all costs as they do not honor the trip schedule as sold.
Our 14 night cruise from Tokyo to Hong Kong was to include 11 days in ports, including 2 1/2 days in Shanghai and an entire day at the end of the trip in Hong Kong. What we got was a full day less in Shanghai, no time in Hong Kong--in all 2 1/2 days less in the locations we travelled to see.
The Regent had know for three weeks prior to departure that they had a problem that would force changes to the agenda. Yet they chose not to notify anyone until after close of business the Friday before sailing, at which point they sent an email to travel agents. Most were unaware of the change until after flying to Tokyo and settling into their cabins. Clearly it was too late to do anything at that point.
I selected this trip specifically because of the itinerary. It included the places my 81 year old mother wanted to visit while never having consecutive days at sea. I am upset in the schedule change, but even more vexxing is the fact that Regent actively avoided telling passengers that they would not be getting the trip that they purchased. They had all of our e-mails.
And for the record, Regents idea of compensating us for missing days was a $250 shipboard credit for all and a $500 credit towards our next Regent trip. Somehow I just don't feel that makes up for what was lost and there is no way that Regent will every get another nickel for me.
If it happened to us, it could happen to you. Let the buyer beware.
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: the original itinerary
Cons: the actual itinerary