Regent Explorer would not let me board, long story handled poorly by HQ & GM

Seven Seas Explorer Cruise Review to Transatlantic

Cruises: 7+ cruises
Review: 1
Helpful Votes: 10

Overall rating:

3.6 out of 5
Verified Review
Seven Seas Explorer

15 Night Safari To Samba (Cape Town To Rio De Janeiro)

Sail date: January 06, 2019

Ship: Seven Seas Explorer

Cabin type: Suite

Cabin number: 759

Traveled as: Couple

Reviewed: 1 year ago

Review summary

GM Massimo was quite offensive to my bride & another couple in separate incidents. There is sadly a corporate & Explorer culture of rigid rule following over delighting guests. He decided to not let me board even though we all knew I'd have my e-visa the day after sailing, 13 days before arriving in Rio & with 3 ports in between I could disembark in if visa didn't come through. Ruined 1st 3 days of our 15th anniversary cruise, as I had to remain in Cape Town & fly to the 2nd port.

Embarkation

1 out of 5
Horrific, denied husband boarding, had to fly in 3 days later to meet ship at great cost

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

2 out of 5

Entertainment

3 out of 5

Service and Staff

4 out of 5
Great, excluding General Manager, Massimo, & Destination Services staff.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Upgraded to Penthouse Suite #700 in front of ship facing forward, with amazing butler.

Ports of call

Cape Town, South Africa

5 out of 5

Luderitz, Namibia

1 out of 5
Poor included excursion

Walvis Bay, Namibia

1 out of 5
Poor included excursion

Jamestown, St. Helena

1 out of 5
Nightmare included excursion

Rio De Janeiro, Brazil

5 out of 5
Average included excursion

Disembarkation

5 out of 5
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