Regent Explorer would not let me board, long story handled poorly by HQ & GM

Item: Seven Seas Explorer
Rating: 3.6
Author: RickandSusan

Seven Seas Explorer Cruise Review to Transatlantic

RickandSusan

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 61

Overall rating:

3.6 out of 5

Verified Review

15 Night Safari To Samba (Cape Town To Rio De Janeiro)

Sail date: January 06, 2019

Ship: Seven Seas Explorer

Cabin type: Suite

Cabin number: 759

Traveled as: Couple

Reviewed: 5 years ago

Review summary

GM Massimo was quite offensive to my bride & another couple in separate incidents. There is sadly a corporate & Explorer culture of rigid rule following over delighting guests. He decided to not let me board even though we all knew I'd have my e-visa the day after sailing, 13 days before arriving in Rio & with 3 ports in between I could disembark in if visa didn't come through. Ruined 1st 3 days of our 15th anniversary cruise, as I had to remain in Cape Town & fly to the 2nd port.

Embarkation

1 out of 5

Horrific, denied husband boarding, had to fly in 3 days later to meet ship at great cost

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

2 out of 5

Entertainment

3 out of 5

Service and Staff

4 out of 5

Great, excluding General Manager, Massimo, & Destination Services staff.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Upgraded to Penthouse Suite #700 in front of ship facing forward, with amazing butler.

Ports of call

Cape Town, South Africa

5 out of 5

Luderitz, Namibia

1 out of 5

Poor included excursion

Thumbs Up 1

Walvis Bay, Namibia

1 out of 5

Poor included excursion

Thumbs Up 0

Jamestown, St. Helena

1 out of 5

Nightmare included excursion

Thumbs Up 1

Rio De Janeiro, Brazil

5 out of 5

Average included excursion

Thumbs Up 0

Disembarkation

5 out of 5

3 Comments

PaulzyJC 3 years ago

Why blame the cruise line because one traveler failed to have all their documentation in order before embarkation? Your rating and review of Cruise staff are not even close to fair. As it has been said, one should have *all* their travel documents in order well before embarkation day.

Thumbs Up 1

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DiegoZZ 5 years ago

Cruise company didn't ruin your first 3 days of your trip. YOU did, keep your papers in order!!

Thumbs Up 1

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onlysail 5 years ago

Why should you expect to break the rules. Should have sorted out your visa sooner. Take responsability for your actions dont blame others.

Thumbs Up 3

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