Regent Explorer would not let me board, long story handled poorly by HQ & GM
Seven Seas Explorer Cruise Review to Transatlantic
15 Night Safari To Samba (Cape Town To Rio De Janeiro)
Sail date: January 06, 2019
Ship: Seven Seas Explorer
Cabin type: Suite
Cabin number: 759
Traveled as: Couple
Reviewed: 5 years ago
Review summary
GM Massimo was quite offensive to my bride & another couple in separate incidents. There is sadly a corporate & Explorer culture of rigid rule following over delighting guests. He decided to not let me board even though we all knew I'd have my e-visa the day after sailing, 13 days before arriving in Rio & with 3 ports in between I could disembark in if visa didn't come through. Ruined 1st 3 days of our 15th anniversary cruise, as I had to remain in Cape Town & fly to the 2nd port.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Jamestown, St. Helena
Disembarkation
3 Comments
PaulzyJC 3 years ago