Bring Your Own Shampoo!

Serenade of the Seas Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Reviews: 8
Helpful Votes: 13

Overall rating:

4.7 out of 5
Serenade of the Seas

4 Night Western Caribbean (Tampa Roundtrip)

Sail date: November 04, 2021

Ship: Serenade of the Seas

Cabin number: 1338

Traveled as: Couple

Reviewed: 6 months ago

Review summary

Everything would have been good if the Port of Tampa had a better protocol for disembarkation for passengers.

Embarkation

5 out of 5
If you have all your documentation ready there is no problem with checking in.

Ship experiences

Food and Dining

5 out of 5
Windjammer was closed for dinner so we ate all meals in the dining room. Wonderful wait staff and what ever we wanted they came through.

Onboard Activities

5 out of 5
We don't generally do rock climbing, etc at our age but it looked like everyone was having fun.

Entertainment

do not go to shows and limited time in casino due to all the smoke

Children's Programs

no children with us

Service and Staff

5 out of 5
Staff were really great. We had a problem with a flood from some pipe in the wall in our first room so we were moved to another room. Only problem was having to ask for shampoo about 4 times and never received any. So my boyfriend had to use my shampoo I brought from home.

Ship Quality

5 out of 5
Very clean and staff was good about social distancing and cleaning. I was very impressed.

Cabin / Stateroom

5 out of 5
nice inside room, very clean.

Ship tip

Either get off the ship first or wait until last. Disembarkation was total chaos, wall to wall people with no social distancing.

Ports of call

Tampa, Florida

5 out of 5

Costa Maya (Mahahual), Mexico

3 out of 5

Disembarkation

1 out of 5
As above getting off the ship was the worse experience. It has not changed from the last time we disembarked in Tampa. They have no idea how to disembark passengers especially in the time of COVID. Awful
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