Incredibly noisy room (engine noise!!!!!)
Serenade of the Seas Cruise Review to Europe - Northern Europe
7 Night Scandinavia & Russia (Copenhagen Roundtrip)
Sail date: August 04, 2018
Ship: Serenade of the Seas
Cabin type: Oceanview
Cabin number: 3616
Traveled as: Couple
Reviewed: 6 years ago
Review summary
We cannot accept that this entity sells rooms which receive all the noise of the engines. This is not acceptable, it is not a merely disturbing noise, but a noise which prevents sleeping to anybody. After many attempts (since we arrive to the ship) to receive a solution for this issue (changing our room), the girl which supposedly was managing to solve it said to us that her boss had finalised her working day and that she cannot do anything!!! After long hours requesting a solution! She even said, after many contradictions, that "there were no rooms tonight but maybe there would be available rooms tomorrow": in a navigation day!!! I have paid a lot of money for at least one non sleeping night. I will start legal actions against this pirate entity, but before that I recommend to the owners that they do not sell rooms located in unsuitable points of the ship, the passengers must not pay for your greed, but for rest. And please, do not recruit lazy staff. To finalize, a simple message for unwary passengers: the room 3316 seems a beater.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Do not take it if you want to sleep one night
Ports of call
Disembarkation
11 Comments
Dadm 6 years ago