Never again. We do promise you that. We love traveling, we will just not travel with you again.
Embarkation
2 out of 5
The photo people were not there, took too long on the counter taking information, the person did not know what to do so another one started lesson there. So boring and more boring. Not exciting at all. And also our luggage got severely damaged inside and out so instead of getting our luggage in normal condition we got it all broken. We reported that and they did not want to give us a copy of the report. Two days we were harrassed by phone calls and people coming in so we could not relax at all.
Ship experiences
Food and Dining
2 out of 5
Only the waiters and assistant waiter were great.
The menus were so same every day with that onion french soup and some low cost staff that we could not believe. All good staff were in those 4 restaurants that you have to pay extra. Also they want to sell you restaurants for extra money for all 10 days, so we and other guests did not understand why we had to pay again food if we already paid. But obviously better food you have to pay. Lack of strawberries, guacamole, ice-cream, ice machine broken. Coffee is awful, so of course I had to pay for that extra and the service there was so bad that we had to complain to hotel director but nothing was done and it was promised. Coffee person a lady was extremely rude and unprofessional.
Onboard Activities
1 out of 5
Pool cocktails were not cocktails. They do not put right ingredients in the cocktails. Bar manager were suppose to fix that, but nothing changed. So how can we continue ordering if they don't make them properly? Also the bar package? What is that about? First you can not buy for only 1 day per person? They force you to buy for 2 people 10 days package each! As if! And after they offer 1 day bar card? That is not fair at all! It was a pure rip off, a classic one. We are previous cruisers and we usually go back to back cruising, and we never seen something like this before in our lives.
Entertainment
1 out of 5
The exercises, I mean for real. The trainer can not do abs or show abs and forcing us to do extremely high level of exercises with no smile, no energy and no life!
Children's Programs
2 out of 5
Cheap, offensive and low quality. We know it and they know it. Picking on people and racism and discrimination on the high level. Not happy at all. I don't know what kind of show man/woman ppl are these, but they are there.
Service and Staff
3 out of 5
Waiter, assistant waiter and our room steward were AMAZING! Thanx for only that.
Other ship personnel not!
Ship Quality
2 out of 5
Cabin / Stateroom
2 out of 5
Well, our toilet was not working properly at all, so imagine situation that you have to use a restroom in the middle of the night with stomach problems because of the "lobster soup" and you feel sick and your toilet is full with who knows what and you can not use it!!!!!!!! Very upsetting and devastating.
The wanter was not hot at all.
When I asked one time for a body lotion, extremely rudely i was told that only up cabins can have them.
1 body lotion for God's sakes!
Ship tip
Do not sail on Serenade of the Seas and no Royal Caribbean RCCL! Cruise with Princess, Carnival, NCL,....
Slow,slow and too slow. just happy I can get off the ship?
And why we have to pay your workers? I don't get it. Thinking to make a claim for that. Seriously.
Most cruise lines have one side of the menu that is the same every day and 5 or 6 items on the daily side that change everyday. A bit of research can pay off big time for people as picky as you.
We love this ship so much I have family that works on this ship so please be respectful of them they work each and everyday so hard so please watch what you say
Some of the things you're griping about is on RC website so if you researched their policies prior to booking a vacation you would of known about for example the Alcohol Package, the extra costs for Specialty Dining, the Workout Class you booked, only suites get Body Lotion not every room. Not just RC but Carnival, Princess, and so on have all these things on their site and policies like this.
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