Serenade of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser

Experience
2-3 cruises

Review
1

Helpful Votes
2

4 out of 5

good family cruise for spring break

Sail Date: March 14, 2015

Reviewed: 1 year ago

Traveled As: Family (older children)

Room Type: Inside

All in all, this was a very enjoyable cruise. lots to do onboard and the staff was very friendly. The one complaint We had was that we prepaid our gratuities so we could enjoy the my-time dining, which allows you to eat whenever you want. But when got our seapass, it was written on it with a 8:00pm assigned dinner time. When we talked to the customer service on the ship they informed us that they had overbooked the my time dining and we would have to come at the time that was on our seapass, which was the 8:00 time. We were not happy. Every night we had to go over with the waiter why we didn't want the 8Pm time.  They really need to limit the amount of my time dining times to avoid this overbooking. Our cabin steward and staff were very nice and our twin 15 yr. olds loved the teen center. Entertainment was ok, would have loved to see more broadway type shows. Their cruiseline dancers and singers did ok, but the shows only lasted around 40 min.

Ship Quality
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Food and Dining
My time dining was OVERBOOKED and we were assigned 8PM dinner, not good for us and they wouldn't adjust it to my time dining,that we prepaid!!!!!!!
Service and Staff
Any great crew members you want to recognize? Give them a shout out here!
Entertainment
would have loved the shows to last longer than 40 min
Children's Programs
great teen center
Onboard Activities
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Destinations and Excursions
great excursion ziplining!!!!!!!!
Cabin / Stateroom great steward, Yoman! EXtremely small shower!!!!!!!!!!!
New Orleans, Louisiana
Add a tip. What was your favorite thing to do here?
Falmouth, Jamaica
Add a tip. What was your favorite thing to do here?
George Town, Grand Cayman
Add a tip. What was your favorite thing to do here?
Cozumel, Mexico
Food at Playa Mia wasn't that good. Don't pay extra to eat here!!!!

Tip

For example: Remember it's YOUR vacation, just because the ship is at port doesn't me you HAVE TO get off the boat. Do what works for you, if your 'my time' dining doesn't work, then change it. If service is bad, SAY SOMETHING to a manager. And if someone is great, recognise them. :)



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