Disappointing service on board the Royal Princess
Royal Princess Cruise Review to Caribbean
14 Night East/West Caribbean Adventurer (Ft. Lauderdale Roundtrip)
Sail date: January 12, 2019
Ship: Royal Princess
Cabin type: Balcony
Cabin number: A302
Traveled as: Couple
Reviewed: 5 years ago
Review summary
Alysia Salsi-Urbanowski Jan 23, 2019, 11:16 AM (5 days ago) to me My husband and I embarked on the Royal Princess directly following disembarkation from the Caribbean Princess. Having become accustomed to the high standards in customer service and kindness and warmth of previous Princess crews, in particular our superb experience on the Caribbean Princess, our welcome..or "not so welcome" to the Royal Princess was in stark contrast and a great disappointment. Accustomed to "Coming back new: and having formed strong bonds and lifetime friendships with staff and crew on our other Princess sailings, the coldness and detachment of the vast majority of staff and crew on the Royal Princess was deeply troubling to us and we did not come back entirely new...Instead we came back hoping that our future cruises that have already been booked with Princess will be as wonderful as the ones prior to this one. I expressed some of my concerns to the front desk and was told that they would happily cancel my upcoming cruises for me if I should opt to do so. We found this unacceptable, inappropriate and an insult to us and to Princess Cruises...We all deserve better! The Royal Princess is a beautiful lady but not a "Love" boat. Cold and austere, we felt her to be a distant cousin at best to her, perhaps, older and not quite as posh and smaller sisters who have a pulsating heartbeat and vibrancy that is tangible in every aspect of cruising. Also, having become accustomed to the signature Princess spirit of inclusiveness and tolerance, we were quite shocked at the laissez-faire attitude of the crew pertaining to mobility and accessibility.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
If you have a disablility and/or require the use of special devices and/or equipment, beware that staff and cerw have not been given adequae sensistivity training and some parts of the ship are not accessible even with the ramps provided and despite touting that they are.
Ports of call
Princess Cays (Cruise Line Private Island)