Rude, Disinterested Service

Item: Rotterdam
Rating: 2.9
Author: Clarakeyt

Rotterdam Cruise Review to Europe - Northern Europe

Clarakeyt

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 0

Overall rating:

2.9 out of 5

14 Night North Cape & The Midnight Sun (Rotterdam Roundtrip)

Sail date: June 08, 2024

Ship: Rotterdam

Cabin type: Balcony

Cabin number: 11031

Traveled as: Couple

Reviewed: 16 days ago

Review summary

The staff was disinterested, rude and unwilling to assist. We had to chase them down to even order drinks, they would not give us directions and yet they expected tips. Their eyes seemed glazed over and unfocused - and thus was across the entire ship. The ship was dirty. The disembarkment for ex Orion’s was chaotic and unorganized.

Embarkation

1 out of 5

Unorganized and dirty

Ship experiences

Food and Dining

3 out of 5

Mediocre.

Onboard Activities

1 out of 5

Service and Staff

1 out of 5

Staff across the ship were disinterested in helping us or anyone. We had to chase them down to even ask a question or order drinks. When we did catch them, they were rude and unwilling to provide assistance. Staff routinely cut in front of us and were not courteous.

Ship Quality

2 out of 5

For a neee we ly reburished ship, walks, corners and railings were chipped and not clean. Litter on the carpets, stains on the menus.

Cabin / Stateroom

2 out of 5

Ship tip

Be prepared for half of the passengers to be in wheelchairs and slow to move through. Be aware the staff across the board is not professional or well trained.

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