Travel Specialist quit, left me w/o proper service

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 91

Review summary

I had been using United for several years to book cruises.  The bonus points are nice.  We  booked our last cruise, a Penthouse on Oceania.    We had very limited seating options for dining at the special venues.   This was primarily  a result of the Travel Agent  dropping the ball.  The United agent I normally  dealt with apparently quit the company;  I was not informed; nor was a new agent assigned to my account.  No one from United contacted me to remind me  of the time-frame which would have permitted me to " pre-book" special eating venues at times and seating options I really wanted.

My Butler on Oceania did what he could to get us reservations but we had to settle for times and often had to share a table when we rather had been private.  Oceania gets high grades; Travel Agent... not so much.

Ship experiences

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Miami, Florida