Cruise was cancelled due to motor problem. We were allowed to stay on board for 2 nights and loved it.

Radiance of the Seas Cruise Review to Alaska - Inside Passage

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 19

Overall rating:

4.8 out of 5
Verified Review
Radiance of the Seas

7 Night Southbound Alaska & Hubbard Glacier (Seward To Vancouver)

Sail date: September 01, 2023

Ship: Radiance of the Seas

Cabin type: Balcony

Cabin number: 9230

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Unfortunately, our cruise was cancelled. We were notified that there was a problem with the engine thrusters the morning that we were supposed to depart. They let us board and notified us late afternoon that the cruise had to be cancelled. They let us stay for two nights, turning it into a hotel. Free drinks and provided entertainment, excellent food and excellent customer service. They had people in guest services help arrange for transportation home and gave us a free cruise in the equal amount of the cancelled cruise. We also will be getting a full refund the cancelled cruise. Communication was excellent. Needless to say, many disappointed people, but Royal Caribbean did all that they could.

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5
We didn't participate in any, but there were many available

Entertainment

5 out of 5
liked what we saw

Service and Staff

5 out of 5
very caring and we received excellent communication re: cancellation

Ship Quality

5 out of 5
yes

Cabin / Stateroom

5 out of 5
loved it. We upgraded to a spacious balcony aft.

Ship tip

Read all your communications to help you prepare.

Ports of call

Seward (Anchorage), Alaska

4 out of 5

Disembarkation

3 out of 5
we disembarked from Seward and returned to Anchorage for our flight home
Was this review helpful? 19

5 Comments

willwork4cruz    1 year ago

I want a canceled cruise!

javawoody    1 year ago

Sounds like RC did the best they could, with housing,food, drinks,future credit,refunds, and help arranging return flights. Well done RC.

Dumfy75    1 year ago

Sounds like Royal did a good job of handling an unfortunate situation. Sorry you never got to do your cruise though.

Gwbigdog    1 year ago

Thanks for sharing

funboomer47    1 year ago

Sorry you didn't get to cruise but Royal Caribbean really stepped up for you.