Awful experience ruined our anniversary and Cunard don’t care

No problems

We were not informed of ordering from the all art menus at lunchtime for the evening.

We went Queens Grill to treat ourselves and it was shockingly awful. Cunard promises a wonderful experience with a butler who sees to your every whim.... we never saw ours once. I don’t believe they exist. I need extra pillows to sleep more upright and I asked three times for these but they never came..... like the elusive butler! Our cabin also wasn’t made up in the morning and when returning at lunch time I had to call and get someone to come to do it. Also although I complained on board 3 times about the shoddy service no one did anything about it. Cunard shouldn’t advertise a service they don’t actually provide. It must be false advertisement. To add insult to injury the stewards decided to move our personal belongings off our bed and strip and remake it for the next guest even though we hadn’t even vacated the cabin. We hadn’t even finished packing and had gone for breakfast. Cunard think this is acceptable and even though I complained about the non existent butler, the fact no one acted on my complaints even though I met the concierge face to face and spoke to them on the phone, no chance of an extra pillow and being thrown out of our room by the stewards before we even finished packing. It cost over £900 for two days and it was definitely not worth it. When I complained when I got home Cunard said sorry that was it. So if you want to go on a cruise and be ignored, get frustrated and complain but still be ignored and have an awful time go ahead this is the cruise for you.

I had to call to have our room cleaned as it wasn’t done. I also asked 3 times for pillows they didn’t come. But the staff almost threw us out of our room to clean it before we even left

Queens Grill. Supposedly luxury travel but I disagree

Got thrown off really we couldn’t stay in our cabin and finish our packing because they were already cleaning it before we had done so