Bad Experience

Queen Elizabeth Cruise Review to Europe - Western Europe

Experience: 7+ cruises
Reviews: 0
Helpful Votes: 7

Overall Rating:

1 out of 5
Verified Review
5 Night Getaway (Southampton Roundtrip)
Sail Date: May 26, 2011
Ship: Queen Elizabeth
Cabin Type: Suite
Traveled As: Couple
Reviewed: 7 years ago
We've been on over forty cruises and this was our second with Cunard. We booked a suite and purchased ship transfers from Cunard. We arrived at St. Pancras station as instructed by 11:30 am for the pick-up to Southampton. After walking throughout the station with our luggage with no representative from Cunard to be found anywhere, we went to the information desk and asked if they had seen anyone from Cunard and they had not. At approximately 12 (with the 12:30 pick up window closing) I called AA travel and they were unable to reach Cunard. I was finally able to locate the port number and called the ship. Almost two hours later at 1:50 a car arrived to pick us up. We arrived at the pier at 3:50 for a 4:30 sailing and were the last passengers to check in. It appears that Cunard did not make a pick up reservation or cancelled it. Being the last to board the ship when the mustard drill is taking place at no fault of your own after paying for transportation is not only stressful but not "white star service." Instead of remedying the situation, Cunard did nothing for their mess up. Had we not called over and over from the train station, we would have missed the ship (again, at no fault of our own).

Food and Dining

5 out of 5
Princess Grill staff was outstanding

Service and Staff

1 out of 5
Staff in the Princess Grill was outstanding as were several of the bar areas. Otherwise, this ship needs serious customer service training.

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
Suite size and layout was very poor

Pros: Princess Grill staff and returning home

Cons: Ship transfers

Recommends Queen Elizabeth? No.

Was this review helpful? 12

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