Queen Elizabeth Cruise Review to Europe - Western Europe

Contributor Level: Deck Hand

7+ cruises


Helpful Votes

1 out of 5

Bad Experience

Sail Date: May 26, 2011

Reviewed: 6 years ago

Traveled As: Couple

Room Type: Suite

We've been on over forty cruises and this was our second with Cunard. We booked a suite and purchased ship transfers from Cunard. We arrived at St. Pancras station as instructed by 11:30 am for the pick-up to Southampton. After walking throughout the station with our luggage with no representative from Cunard to be found anywhere, we went to the information desk and asked if they had seen anyone from Cunard and they had not. At approximately 12 (with the 12:30 pick up window closing) I called AA travel and they were unable to reach
Cunard. I was finally able to locate the port number and called the ship. Almost two
hours later at 1:50 a car arrived to pick us up. We arrived at the pier at 3:50 for a
4:30 sailing and were the last passengers to check in. It appears that Cunard did
not make a pick up reservation or cancelled it. Being the last to board the ship
when the mustard drill is taking place at no fault of your own after paying for
transportation is not only stressful but not "white star service." Instead of
remedying the situation, Cunard did nothing for their mess up. Had we not called
over and over from the train station, we would have missed the ship (again, at no
fault of our own).

Pros: Princess Grill staff and returning home

Cons: Ship transfers

Recommends Queen Elizabeth? No.

Cabin / Stateroom
Suite size and layout was very poor
Service and Staff
Staff in the Princess Grill was outstanding as were several of the bar areas. Otherwise, this ship needs serious customer service training.
Ship Quality
Food and Dining
Princess Grill staff was outstanding

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