Beautiful boat, terrible service
Pride of Hawaii Cruise Review to Hawaii
Sail Date: June 26, 2006
Cabin Type: Balcony
Traveled As: Family (older children)
Reviewed: 11 years ago
Review SummaryThe embarkation was smooth, and the embarkation staff was very nice.
My stateroom was a different story. We got to our room and discovered that the bathroom was dirty. There was hair and sand on the floor and urine on the seat. Yuck! We also found that our very expensive balcony room had a broken balcony door. We could only open it 6-inches! We called the Reception desk, and made our first complaint. Then, we decided to go stand in the hour long line. This was the first of 6 times going to reception to complain this same day. They said that whoever took our phone complaint didnt put it in the computer. It wasnt until 10:30 PM that our bathroom was cleaned and stocked (only by the room stewards regular rounds). It was frustrating. Excuse after excuse they would forget our room number, or they just thought we needed towels etc. How much clearer could I have been Our bathroom needs to be cleaned, and we need our balcony door fixed. We are in room 9078. I was a broken record for hours.
They did fix the balcony door a day later, but made no apologies.
Food and Dining
Service and Staff
The American staff is all that it's cut out to be... We got better service from the non-American staff.
Cabin / Stateroom
Ports of Call
Don't Miss: Snorkling at Molokini
Don't Miss: Volcano National Park
Don't Miss: Pu`uhonua O Honaunau Park - full of sea turtles!
Don't Miss: Na Pali Coastline - majestic
Pros: Hawaiian Itinerary
Cons: Reception Desk, Management