DON'T SAIL NORWEGIAN CRUISE LINES

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 22

Review summary

The worst part of this cruise was getting through the NCL registration process. I bought and paid for three cabins for a birthday gift to my brothers and their wives. The NCL website is poorly designed and not intuitive. Collectively it took about 10 hours over 10 days to simply register the occupants of these three cabins. It should have taken about 15 minutes. Numerous "conversations" with chat people, providing the same information repeatedly, always resulted in being told to call the customer service phone line. What is the point of having chat service if the people on the other end can't solve any problems? When I spoke to the telephone reps they were friendly, confirmed the information that I provided, promised that the issue was either fixed or they would fix it, but it was never fixed. I finally discovered the problem was that the information I had provided for the cabin occupants at purchase had been changed in the NCL system. If one of the chat agents or phone reps had simply told me "I see your reservation by the number you gave me, but the first name is different" this could have been solved in five minutes. I finally figured that out myself. But even after I got the registrations started it still took a long time for things to update. Photos that I uploaded would disappear without explanation. For the primary registration, I had to visit chat on the day before departure for them to "clear the lock" on my account so that I could print the boarding documents. This experience gave me a very negative impression of NCL before I even boarded the ship.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Honolulu, Oahu Did not visit port

Kahului, Maui

Hilo, Hawaii

Kailua-Kona, Hawaii

Nawiliwili, Kauai

Disembarkation

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