DON'T SAIL NORWEGIAN CRUISE LINES
Pride of America Cruise Review to Hawaii
7 Night Hawaii (Honolulu Roundtrip)
Sail date: September 02, 2023
Ship: Pride of America
Cabin type: Inside
Cabin number: GTY
Traveled as: Large Group
Reviewed: 1 year ago
Review summary
The worst part of this cruise was getting through the NCL registration process. I bought and paid for three cabins for a birthday gift to my brothers and their wives. The NCL website is poorly designed and not intuitive. Collectively it took about 10 hours over 10 days to simply register the occupants of these three cabins. It should have taken about 15 minutes. Numerous "conversations" with chat people, providing the same information repeatedly, always resulted in being told to call the customer service phone line. What is the point of having chat service if the people on the other end can't solve any problems? When I spoke to the telephone reps they were friendly, confirmed the information that I provided, promised that the issue was either fixed or they would fix it, but it was never fixed. I finally discovered the problem was that the information I had provided for the cabin occupants at purchase had been changed in the NCL system. If one of the chat agents or phone reps had simply told me "I see your reservation by the number you gave me, but the first name is different" this could have been solved in five minutes. I finally figured that out myself. But even after I got the registrations started it still took a long time for things to update. Photos that I uploaded would disappear without explanation. For the primary registration, I had to visit chat on the day before departure for them to "clear the lock" on my account so that I could print the boarding documents. This experience gave me a very negative impression of NCL before I even boarded the ship.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Don't sail on any Norwegian Cruise Line ship. Their registration process is a nightmare and their chat people and phone reps are useless.
Ports of call
Honolulu, Oahu Did not visit port