Small Cabin/Understaffed

Cruises: 7+ cruises

Review: 1

Helpful Votes: 3

Review summary

My family and I were excited to be visiting Hawai and it was beautiful. The Pride of America was somewhat disappointing however. The cabin was extremely small, and when we first gained access to our room a letter was on our bed. It said that due to a lack of staff that the room steward would only make up our room once a day. Normally this would not be a problem were this a hotel room. But in this tiny cabin, this meant that the hideaway bed and the convertible sofa would always be out, greatly decreasing the available cabin size. We had one extremely small lane of travel, and to get a view out of the balcony we had to be on the balcony since the other beds were in the way. When we went to Guest Services with this issue they asked us to contact the corporate office. When I did this after the cruise, the agent said there was no record of anyone speaking to Guest Services and they would give is $100 credit on a future cruise. The lack of staffing not only affected the cabin service but also dining. Several times we needed to wait for a table for an extended period despite the main dining room being little more than partially full. They simply did not have enough help to keep up with the diners. The wait time on food also was long. The cruise itself is very bare bones. Entertainment was some of the worst I’ve experienced on a cruise. Most days we went to sleep in our cabin before 9 because of the lack of activities.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Honolulu, Oahu

Kahului, Maui

Hilo, Hawaii

Kailua-Kona, Hawaii

Nawiliwili, Kauai

Disembarkation

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