Hefty price for the worst experience

Pride of America Cruise Review to Hawaii

mvpascale

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 5

Overall rating:

2 out of 5

7 Night Hawaii (Honolulu Roundtrip)

Sail date: December 24, 2022

Ship: Pride of America

Cabin type: Balcony

Cabin number: 10586

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

Our experience on NCL Pride of America It’s been 3 years since we took a vacation. Like many, celebrating the lift of Covid lockdown, we went big. We booked a no-brainer cruise to Hawaii hoping we could experience the different islands of Hawaii with convenience. However, the convenience and comfort of all travel hassles including accommodations and dining should have been easily answered by a very pricey cruise liner known for an Hawaiian island hopper experience. But nope!!! Norwegian Cruise Line charged me a hefty price to experience utter frustration due to short staff all throughout including restaurants, housekeeping, room service, etc. When you are patient enough to receive service, you’re occasionally greeted with justifiably salty employees because they are overwhelmed. Forget about the promised entertainment because there was hardly any. We watched a poor worker In Cadillac, a complimentary diner restaurant, man the whole restaurant, as a host, server, and bus boy while there was a “staff meeting” during peak lunch hour as he explained. It wasn’t a problem to wait an hour to be noticed. It wasn’t a problem that it was the same experience we had the day before. But it was disturbing to watch this poor guy, Tony, be apologetic for a circumstance he shouldn’t have had to apologize for to annoyed patrons. From our experience, patrons are frequently inconvenienced by NCL’s routine staff line of business, in which I’ve never experienced with other cruise lines being an experienced cruiser. Many highlighted pleasures such as their gelato/shaved ice bar and sushi bar are not available due to lack of staff. Understandable due to unprecedented times due to Covid and economic troubles. But geez… have some standards Or don’t charge what you cannot honestly deliver! I’m appalled that I paid for a cruise that rendered apologies over quality. Never again NCL!!! Never again.