Hawaiian Cruise Feel Short in Customer Service

Pride of America Cruise Review to Hawaii

Cruises: 4-6 cruises
Reviews: 6
Helpful Votes: 124

Overall rating:

3.5 out of 5
Verified Review
Pride of America

7 Night Hawaii (Honolulu Roundtrip)

Sail date: November 26, 2022

Ship: Pride of America

Cabin type: Oceanview

Cabin number: 7610

Traveled as: Couple

Reviewed: 1 year ago

Review summary

NCL needs to do better with this cruise. This trip should be OVER THE TOP. ONE OF A KIND. Spend some money and get this ship up to date. If it were not for the Islands I would have hated my time on the ship.

Embarkation

5 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

2 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5
Wait staff fell short. This trip is a trip of a life time but service was subpar for the price you pay. Staff not friendly, to busy trying to hook up and congregating . Did not go above and beyond. Lazy Americans.

Ship Quality

2 out of 5
I did not care for the design and the ship is very dated. I would have rather seen a Hawaiian vibe with all public and private areas in the Hawaiian colors and designs.

Cabin / Stateroom

3 out of 5
Toilet was nasty. I had to clean underneath the seat the first day. Sheets were not changed every day.

Ship tip

DON'T . They still have lots of issues with the staff and NCL tries to bill it as a floating Hotel. The price of this cruise was the single most expensive trip that I have every paid for. I EXPECTED OVER THE TOP CUSTOMER SERVICE AND ACCOMODATIONS. I did not get this.

Ports of call

Honolulu, Oahu

5 out of 5

Kahului, Maui

4 out of 5

Hilo, Hawaii

4 out of 5

Kailua-Kona, Hawaii

4 out of 5

Nawiliwili, Kauai

5 out of 5

Cruise Napali Coast, Kauai

5 out of 5

Disembarkation

5 out of 5
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1 Comment

MountainMama08    1 year ago

Thanks for sharing