Pride of America could have been better

Cruises: 7+ cruises

Review: 1

Helpful Votes: 42

Review summary

I loved the ports we stopped at and Hawaii was wonderful.  The food was okay.  The selections of food could have been better.  The service should have been better.

The dining experience was the worse.  From one waiter spilling my water in my glass because he was in a hurry and then laughed and walked away.  Not to mention another server who was in a different room during an art auction, he was sleeping in the chair by the bar in the back.  There was a table with glasses and water in a large beverage dispenser.  I poured myself a glass of water, looked around where to put my glass, no table to put it on, so I put it off to the side of that table.  I walk about 15 steps and I hear, "Hey lady, you need to put your glass over here."  I thought I heard that but was confused.  I turned around and saw him standing there, staring at me.  I turned around and just kept walking.  I couldn't belileve it!  Our steward for our room, never introduced himself.  We didn't know who we were to deal with.  

I heard that this ship is employed with US employees.  What a disappointment that was.  My husband and I have decided not to sail on Norwegian anymore.  This cruise was quite costly and it wasn't enjoyable to be treated the way we were in those instances.  Now with all things, there were some good waiters.  We complained about the two guys, and we had the same two new girls the last three nights.  They were wonderful!  Bottom line is we shouldn't have had to experience that kind of treatment.  We have been on approximately 18-20 cruises.  We're not new at this.  Take this comment for what you will.

I do love Hawaii though!

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Honolulu, Oahu

Hilo, Hawaii

Nawiliwili, Kauai

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