NCL..loved cruising the islands, but NCL is slipping in service and quality

Pride of America Cruise Review to Hawaii

Contributor Level: Third Mate
Experience: 7+ cruises
Review: 1
Helpful Votes: 12

Overall Rating:

2 out of 5
Verified Review
Hawaii - Round-trip Honolulu
Sail Date: September 03, 2016
Ship: Pride of America
Cabin Type: Balcony
Cabin Number: 10052
Traveled As: Family (older children)
Reviewed: 1 year ago

Loved experiencing the beautiful Hawaiin much to see and do. Zip lining 85 feet up in rain forest, snorkeling in Maui, hiking up Diamond Head..all amazing! The only disappointment was the noticeable decline in level of service of staff, due to shortage of experienced personnel. NCL's overall dining experience has also declined as compared to previous cruises. Quality of food in main dining rooms was average at best. To get a great meal we had to dine at specialty restaurants for substantially higher surcharges than NCL used to charge.(Cagney's Steak House) great food and service for additional charge $125. Past NCL cruises left us feeling pampered, this one left a lot to be desired...NCL..penny wise and pound foolish

Food and Dining

1 out of 5

Onboard Activities

3 out of 5


5 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Cabin was comfortable

Ship Tip

Steak house and Italian are recommended

3 out of 5
5 out of 5
5 out of 5
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