Rude officials at Hawaii Port

Item: Pride of America
Rating: 3
Author: Eddi

Pride of America Cruise Review to Hawaii

Eddi

Contributor Level: Purser

Cruises: 4-6 cruises

Reviews: 2

Helpful Votes: 47

Overall rating:

3 out of 5

Verified Review

7 Night Hawaii (Honolulu Roundtrip)

Sail date: September 05, 2015

Ship: Pride of America

Cabin type: Inside

Cabin number: 9703

Traveled as: Couple

Reviewed: 8 years ago

Review summary

The officials doing the screening at the port of Hilo treated us like we were unwanted. My first experience when getting off the ship was angry stares by the officials as we left the port. When we returned at the end of the day, they yelled at me for not placing my sunglasses in a bin on the conveyor belt. I had put them into my hat instead which I placed on the belt. They justified their actions by saying I would have yelled at them later for breaking my glasses. There was no need to yell and be rude. They seem like they hate their jobs. All had bad attitudes. The cruise line needs to persuade the port management to train their workers. Their negative actions impact the experience of the passengers. This memory is still disturbing.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Ports of call

Honolulu, Oahu

5 out of 5

Kahului, Maui

5 out of 5

Hilo, Hawaii

3 out of 5

Kailua-Kona, Hawaii

5 out of 5

Nawiliwili, Kauai

5 out of 5

5 Comments

pennpam 8 years ago

I found them to be rather patient with the dumb stuff that the patrons did. They laughed with me when I didn't remember something I was supposed to do. Not ALL is a pretty sweeping statement.

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carolina2018 8 years ago

They sail out of San Francisco on March 15 back to Hawaii for an 11 day cruise which I will be on:)

Thumbs Up 4

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RPO4102 8 years ago

Going on the POA in April. Any other observations. What kind of updates. How long will it be dry dock

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crocket838 8 years ago

We had no problem on this cruise at all! Everybody was very friendly. The crew was great and very friendly. We were treated very well on all the islands. Everybody is considered ohana (family). POA is now headed to dry dock in San Francisco for maintenance/updates. Learned a lot from talking to the crew. I'd go again if my wife would agree to it.

Thumbs Up 2

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melbry 8 years ago

Have you written NCL or given them a call? Otherwise, how was your trip?

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Other reviews of this sailing

All the Major Island in a week. Great.