Our worst cruise ever
Pride of America Cruise Review to Hawaii
Sail Date: September 27, 2014
Ship: Pride of America
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 2 years ago
To whom it may concern:
My husband and I are gold latitude members and we just completed a cruise on the Pride of America on the 9/27 sailing, or should I say we jumped ship a day early. This was my 15th cruise and to say I was disappointed would be an understatement. Reservation #26228124. The reason I'm writing this letter to public relations and not the marketing staff is because when I got the email about taking the post cruise survey, it put me into some company called Survey Monkey where I was unable to take the survey. I emailed marketing about this and it went unresolved. I was able to take the excursion survey with no problem, although it gives no areas for comment.
Let me tell you about the good parts:
We purchased the Ultimate dining package and we were able to make all of our dinner reservations the first day.
The magic show with Matt Marcy
The show put on in the Japanese restaurant - it was great
The food on board was good, especially the Cagney, Moderno, and Teppanyaki.
The following trips were great, if a little overpriced:
The Secrets of Puna, even though the trip was changed due to the lava flow. The tour guide was excellent.
The raft and snorkel trip was a lot of fun.
The tubing was great, again, the tour guide Chelsea made the trip.
The Luau show was wonderful, even though the food was not the best.
Our cabin steward, Elisa (not sure of the spelling) was the best.
The bartender on the 13th smoking deck was great.
The bad parts:
We contacted our cruise consultant, Joey Santos, when we found out the price of the cruise had dropped dramatically.
He stated that he could not give us onboard credit, but that he would upgrade our cabin. He never sent us the corrected documents, so our luggage went to the wrong cabin and we waited 3 extra hours for our luggage to be delivered to our room. Thank God for Elisa who was able to contact the steward on the other floor, otherwise we may have had to wait longer.
We were told our room was upgraded, but when we got a peck into other rooms, we realized that this didn't happen. The room right beside us was a much larger room. Also, when I book a cruise, I book near the elevator/stairs. Our so called 'upgraded' room was VERY far from either stairs/elevators.
We were also informed that we would receive onboard credit for the cruise and we didn't receive anything.
The Road to Hanna excursion was rained on and we came back to the ship early without completing the trip, never went to Hookipa. This trip should be looked at and maybe rescheduled due to weather. We never got the pastries and beverages promised at the beginning, we never really explored the Keanae Peninsula, it was a real washout and due to the weather (and the price), should have been cancelled.
The cocktail party for the latitude members was an absolute zoo.
My husband was insulted and talked down to in Le Bistro when he asked a question of the waiter. Also, when I asked for a drink not on the menu, it became a BIG production. My room key disappeared and didn't reappear until well after the drink was delivered. We actually had to flag down the maitre'd to find out where the room key went.
We had issues in the Cadillac Diner on 2 mornings. The first morning, our food took a really long time to reach us. If the restaurant had been busy, we would have understood, but there were only a few people there. The second morning, 5 tables were seated after we came in and they had there food and we didn't. We flagged down an officer in a white suit and he finally got us our food, which was cold. The excuse we got from our waiter was that they had lost one of their servers. He offered to rewarm my food, but we were running late to get to an excursion at that point and I just ate it cold (toast, home fries, and bacon). The officer followed me out of the restaurant and told me he would make our bad experience right and would send a bottle of wine to our room, that never happened.
Needless to say, we got off the ship on Friday in Kauai, instead of returning to Honolulu. When we were checking out, we found that we never rec'd the onboard ship credit we were expecting. When I called our cruise consultant from the ship regarding this, he claimed we never had any onboard credit. As I was on hold a couple of times while he was checking, all I heard on the on-hold advertisements was about the onboard credits you would receive if you booked an NCL cruise. Surprise, we never got any.
We just took an NCL cruise thru the Panama Canal in January and it was fantastic. The Hawaii Cruise was a BIG disappointment. This cruise left a very bad taste in our mouth. Will be book another NCL cruise? That remains to be seen, but our next cruise this coming February will be with Royal Caribbean.
Thank you for allowing me to vent my frustrations.
Food and Dining
Service and Staff
Cabin / Stateroom
Don't use the Cadillac Diner. Don't eat in the french restaurant if you don't read french and have to ask questions. Don't assume you are getting your room upgraded if you see prices drop after already booking. Try to get Elise for your cabin stewardess. She was an absolute bright spot.