POOR, POOR, Poor

Pride of America Cruise Review to Hawaii


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 2

Overall Rating:

2.0 out of 5
Verified Review
7 Night Hawaii (Honolulu Roundtrip)
Sail Date: April 18, 2015
Ship: Pride of America
Cabin Type: Balcony
Cabin Number: 10584
Traveled As: Family (young children)
Reviewed: 2 years ago

1. No baggage cart or porter standing by in the unloading area.

2. Extremely small cabins.

3. Quality and quantity of food below average.

4. Dinning room service was horrific. Servers had little or no personality with no guest interaction. Service was slow and sometimes absent altogether. It took an average of 2 1/2 hours to get through every meal and as a result we missed two shows even though we were seat at 6-6:30 Pm.

5. Many shipboard instructions, both written & verbal were imprecise, ambiguous and unclear.

6. Charged $68.00 for laundry when flyer advertised " $24.00 per bag if submitted by Tuesday night. Mine was submitted on Monday.

7. Crew and staff poorly trained in all areas of customer service.

 

Food and Dining

1 out of 5
Horrible servic, poor food quality and menue'

Entertainment

3 out of 5
Average

Service and Staff

1 out of 5
Below average

Ship Quality

1 out of 5
Old, Small and unstable at sea.

Cabin / Stateroom

1 out of 5
Small state room, small balcony. partially obstructed view.

Ship Tip

It appears as though NCL is attempting to drive everyone to specialty dining by it's indifference to all inclusive dining venues.

5 out of 5
Self guided Island tour and luau'
3 out of 5
Self guided Haleakala tour.
3 out of 5
Self guided Kilauea tour.
3 out of 5
Not much there.

Nawiliwili, Kauai Did not visit port

Self guided Hanalei tour.
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