Disappointing

Cruises: 7+ cruises

Review: 1

Helpful Votes: 36

Review summary

The cruise was overall quite disappointing. It is clear that Norweigan is abusing the monopoly situation they are locked in and are not investing in neither the infrastructures nor the service. Needless to say that the Hawaiian islands are charming but even this did not seem enough to distract us from the cruise line shortcomings. Infrastructures The cabins are in need of a lot of maintenance. Out of the 4 cabins we had 3 had defective safes. The toilet was malfunctioning in one of them and there were a lot of rust patches in the bathrooms and balconies. Room service: The linens were not changed in neither our cabin not those of other family members. Our soap dispenser ran out of soap and shower gel and it took a day until this was noticed and replaced. Dining Service: Slow...irritatingly slow and some days the food itself was mediocre at best in the main dining rooms. At the Aloha cafe the food was often better but don't expect the empty plates to be removed fast enough. The itinerary: Excellent itinerary and good (but definitely overpriced) shore excursion. We did a few with a competing company called Roberts Hawaii that were certainly better and less expensive than those of NCL. This cruise was our 15th and certainly one of the most expensive. We were disappointing to see corporate monopoly decisions ruin small yet irritating details of what could have otherwise been a perfect cruise.

Ship experiences

Food and Dining

Onboard Activities

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Honolulu, Oahu

Kahului, Maui

Hilo, Hawaii

Kailua-Kona, Hawaii

Nawiliwili, Kauai

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