Pride of America Cruise Review to Hawaii

Experience: 7+ cruises
Review: 1
Helpful Votes: 24

Overall Rating:

2 out of 5
Verified Review
7 Night Hawaii (Honolulu Roundtrip)
Sail Date: July 27, 2013
Ship: Pride of America
Cabin Type: Balcony
Cabin Number: 9644
Traveled As: Large Group
Reviewed: 4 years ago

The cruise was overall quite disappointing. It is clear that Norweigan is abusing the monopoly situation they are locked in and are not investing in neither the infrastructures nor the service. Needless to say that the Hawaiian islands are charming but even this did not seem enough to distract us from the cruise line shortcomings.

The cabins are in need of a lot of maintenance. Out of the 4 cabins we had 3 had defective safes. The toilet was malfunctioning in one of them and there were a lot of rust patches in the bathrooms and balconies.

Room service:
The linens were not changed in neither our cabin not those of other family members. Our soap dispenser ran out of soap and shower gel and it took a day until this was noticed and replaced.

Dining Service:
Slow...irritatingly slow and some days the food itself was mediocre at best in the main dining rooms. At the Aloha cafe the food was often better but don't expect the empty plates to be removed fast enough.

The itinerary:
Excellent itinerary and good (but definitely overpriced) shore excursion. We did a few with a competing company called Roberts Hawaii that were certainly better and less expensive than those of NCL.

This cruise was our 15th and certainly one of the most expensive. We were disappointing to see corporate monopoly decisions ruin small yet irritating details of what could have otherwise been a perfect cruise.

Food and Dining

3 out of 5
Very slow in dining rooms and good was not cruise-caliber several times

Onboard Activities

3 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5
Staff did not seem happy and this reflected on their treatment of customers. Some seemed to not want to work. The tendering staff were amazingly friendly

Ship Quality

3 out of 5
Common areas are beautiful but a lot of rust and a stink in all the cabin hallways

Cabin / Stateroom

3 out of 5
5 out of 5
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5 out of 5
5 out of 5
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