Hawaii Cruise 2013
Pride of America Cruise Review to Hawaii
Sail Date: February 23, 2013
Ship: Pride of America
Cabin Type: Balcony
Cabin Number: 10180
Traveled As: Couple
Reviewed: 5 years ago
Review SummaryOverall the Cruise itself was wonderful, but there were a few hiccups. Cruise Only did not live up to its agreement. We were promised certain benefits that were never delivered. As part of this cruise we were to be given a book of gift certificates totaling between $350-400 that were ne'er delivered, and further once the cruise was booked no followup from occurred to make sure everything was satisfactory. Only after the cruise are they interested, I am not sure I will use again. To further exacerbate these challenges, if I had a problem, I facilitated follow up which is good, but no proactive interest was given to ensure satisfaction was noted.
The Cruise itself was awesome, and this helped to make up for the lack of customer service. As always NCL was great. The only criticism I have is that even though we spent over $2000 on shore excursions, we had to pay $3.00 each time we wanted a diet coke, really? Some sort of trade off with NCL, based on your on board purchases, should afford you some of these benefits, I am not suggesting free drinks like alcohol, but soft drinks.
Finally, during our meeting for Shore Excursions, there was a lot of disarray in the meeting area, even so much that some of the NCL staff was rude. No one greeted us and instructed where to sit, rather relying on the speaker to repeat over and over the same instructions when people came into the room. When we sat in a wrong area, we were rudely treated on scolded that we were sitting in the wrong area as we were not with a specific tour. There was a lack of organization, which could have been addressed by someone meeting people upon their arrival.
Food and Dining
Service and Staff
Cabin / Stateroom
Our room at the back of the boat was perfect, from the view to ease of getting meals.