Replace staff starting with the chief

Pride of America Cruise Review to Hawaii

Experience: 4-6 cruises
Review: 1
Helpful Votes: 14

Overall Rating:

2 out of 5
Verified Review
7 Night Hawaii (Honolulu Roundtrip)
Sail Date: October 27, 2012
Ship: Pride of America
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 5 years ago

5th cruise, 1st on NCL. I selected this cruise as a way to see many of the islands without having to change hotels. However, I will never sail with them again. TSA is much easier to deal with than NCL.

Food and Dining

1 out of 5
Food was awful\, even in specialty restaurants. Order a steak medium\, get it well-done\, ask for a replacement & it comes out as charcoal.

Service and Staff

1 out of 5
They hired the staff the DMV or local government refuses to employ. Staff top to bottom is awful. They dislike their jobs & it shows. Wrong orders\, delayed service\, but mandatory tipping included at the bar. Many of the staff were openly hostile towards guests when requests were made.

Ship Quality

3 out of 5
Ship was fine. Only layout concern was the photo gallery was in the narrow hall to the dining rooms. This made for congestion. Relocating this to another unused area (the huge empty library for example) would be recommended.

Cabin / Stateroom

3 out of 5
Overall room shows age\, but nice size and comfort.

Pros: Floating hotel to get you to the island

Cons: Time interacting with staff on ship

Recommends Pride of America? No.

Was this review helpful? 14

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