Cruise the Isands

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 34

Review summary

According to NCL ship-board staff, the Freestyle approach in the three ships sailing the Hawaiian Islands is an experiment. If so, I believe its working. Unfortunately, we had two terrible experiences. It took the baggage handlers four hours to get our three pieces of luggage to our stateroom. We checked our luggage at the dock at around 2:30; our luggage arrived in our stateroom, one piece at a time, from 6:00 until around 7:00. On a one to ten scale, rate luggage handling a 1. The second poor experience was a stateroom stewardess that in our opinion was either incapable of performing her tasks or she simply did not have the enthusiasm needed to do a good job. She did not touch our stateroom the first day until we went to the customer service desk and complained, and on the last morning when she discovered we were going to breakfast instead of vacating the room, she nearly had a fit. On our one to ten scale, she was at best a 2. The rest of the crew was absolutely fantastic. They were the most courteous we have experienced on a cruise line. The food was outstanding and the freestyle dining was fabulous. The ship was immaculately maintained, the newsletter was informative, and the attitude of nearly every crew member was great. Unfortunately it takes a lot to overcome negative first impressions resulting from very late luggage the first evening, followed by a stewardess that doesn't bother to provide clean towels and etc on the first morning.

Ship experiences

Food and Dining

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Hilo, Hawaii