Beauty and the Beast

Cruises: 7+ cruises

Review: 1

Helpful Votes: 25

Review summary

The crew has a lot to learn about customer service. At th beginning of the cruise the importance of hand washing was made clear. However, at the bar areas they found it appropriate to touch multiple items, them proceed to put garnishes on the drinks without washing there hands. Most days our cabin was nit cleaned before 3pm. We did not have clean towels and washclothes. One evening after making a call and going to the front desk, it was still after 9pm before our room was cleaned. The first evening of formal picture taking had extremely long lines with a very limited number of photographers. There was only one ice cream bar that frequently had long lines. The majority of the staff were very young. They appeared to know very little about greeting people and making the customer feel welcomed. The price for excursions were extremely high. At one point I felt like I could just get off the ship and go home. I was glad when we finally arrived home. Hawaii was beautiful. I would have been better off going without the cruise. I have been on many cruises. This was the worse. The ship was beautiful. I wish I could say as much about the staff.

Ship experiences

Food and Dining

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Nawiliwili, Kauai