Operational Nightmare

Item: Ovation of the Seas
Rating: 2.7
Author: DanRoberts52

Ovation of the Seas Cruise Review to Hawaii

DanRoberts52

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 63

Overall rating:

2.7 out of 5

Verified Review

11 Night Hawaii Northbound (Honolulu To Vancouver)

Sail date: May 02, 2019

Ship: Ovation of the Seas

Cabin type: Suite

Cabin number: 7240

Traveled as: Couple

Reviewed: 5 years ago

Review summary

We were very disappointed that SkyMiles allowed us to be cheated out of visiting the Big Island and the Volcano when those two itinerary changes were made. The credit we received was peanuts compared to the cost of the cruise. IF WE HAD KNOWN THAT THESE CHANGES WOULD BE MADE TO THE CRUISE, WE WOULD NOT HAVE TAKEN IT. We WOULD have canceled the cruise if we could have gotten all of our money back. And YOUR COMPANY said that we would get two or three Special Dinner coupons for the trip. WE DIDN'T! We will probably be using other agencies in the future, even though I love Delta Airlines and am a Diamond with them.

Embarkation

5 out of 5

It was great. That was the last great experience onboard.

Ship experiences

Food and Dining

3 out of 5

Main dining room + 3 Windjammer breakfast 3 Windjammer lunch 3 Windjammer dinner 3.5

Onboard Activities

2 out of 5

NorthStar was frequently unavailable and the attendants were jerks.

Entertainment

4 out of 5

The Live.Love.Legs show was inappropriate.

Service and Staff

4 out of 5

Room steward - 5 Guest services - 5 Wait staff - 3 Exiting the ship - 0

Ship Quality

4 out of 5

Windjammer always crowded Elevators were slow Tendering process was a disaster

Cabin / Stateroom

4 out of 5

Dislike the separate toilet design Small for junior suite Fewer drawers/compartments than usual

Ship tip

Watch out for tendered ports and don't get a cruise to/from a new country port (USA)

Thumbs up

Ports of call

Honolulu, Oahu

2 out of 5

Did not want to stay two days in port - necessary because of terrible planning for US Coast Guard approvals/inspections.

Thumbs Up 0

Cruise Kilauea Volcano Did not visit port

Did not visit - we were very disappointed.

Thumbs Up 0

Lahaina, Maui

1 out of 5

We have been there several times. Tendering in was a complete nightmare - couldn't go ashore until the afternoon of the first day (windy). It was a horrible experience tendering on day 2 for EVERYONE.

Thumbs Up 0

Victoria, British Columbia

1 out of 5

We have been there. We decided to fly back home from Victoria instead of Vancouver because of the operational incompetence on the Ovation.

Thumbs Up 0

Disembarkation

1 out of 5

Should be MINUS 5! Terrible communication between the crew. We checked out to leave early at Guest Services and it took nearly 45 minutes to clear us at the gangway.

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