30 Year Wedding Anniversary Hawaii to Canada

Item: Ovation of the Seas
Rating: 4.4
Author: UntamedLaw

Ovation of the Seas Cruise Review to Hawaii

UntamedLaw

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 41

Overall rating:

4.4 out of 5

11 Night Hawaii Northbound (Honolulu To Vancouver)

Sail date: May 02, 2019

Ship: Ovation of the Seas

Cabin type: Oceanview

Traveled as: Couple

Reviewed: 5 years ago

Review summary

Enjoyed the cruise overall even with the itinerary changes. We understand and expect changes due to unforeseen circumstances which has occurred previously. Unfortunately, our opinion, our first experience with RCCL making excuses instead of addressing the problem to get to the resolution. We did not see one commanding officer during disembarkation to take control of the debacle...felt sorry for the employees in the luggage area who had no answers to why our luggage was did not start to come down until after 8:00 am. Keep in mind they expect us to have our luggage in the hallways the night before by 10:00 pm and we were alaready at the port. There was only excuses and no one accepted responsibility.

Embarkation

5 out of 5

Exceptional.

Ship experiences

Food and Dining

5 out of 5

Exceptional food and personnel!

Onboard Activities

5 out of 5

All ship venues were wonderful and clean.

Entertainment

5 out of 5

Exceptional concerts and stage shows! We went to some of the concerts\shows twice is how great they were on the cruise.

Service and Staff

5 out of 5

Exceptional Service on the Ship.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

We will select this cabin each time we are on Quantum Class ship.

Ship tip

Arrive at the concerts\shows and hour early to get the best seats.

Thumbs up

Ports of call

Honolulu, Oahu

3 out of 5

Cruise Kilauea Volcano Did not visit port

RCCL cancelled the port because ship was never in US waters before so the USCG conducted a three day inspection on the ship. We were not told until after the final payment was submitted but RCCL did credit back a full day due to the change.

Thumbs Up 0

Lahaina, Maui

5 out of 5

Victoria, British Columbia

3 out of 5

Victoria, BC is beautiful. Unfortunately, RCCL changed the iternary again after final payment was made that since the ship is the largest to enter the Vancouver port. Our time in Victoria was shortened so we could sail to Vancouver during low tide to go under a bridge. RCCL had over a year to plan this voyage but again all the changes occurred after final payment was made.

Thumbs Up 0

Vancouver (Canada Place), British Columbia

3 out of 5

Disembarkation

1 out of 5

Dumpster Fire...Never had this experience with RCCL previously. Luggage was not brought down until 1.5 hours after disembarkation. Excuses and apologies versus results.

1 Comment

leecar96 5 years ago

Yes I agree with you very disappointed about the cruise. I cruised with Royal Caribbean many times and this is the first time the luggage arrived so late that I missed 1:30pm flight. We waited long time for the luggage to arrive and locate.

Thumbs Up 1

Flag

Other reviews of this sailing

Hawaii was beautiful

Unorganized Hawaii/Canada Cruise

Operational Nightmare