Oosterdam Cruise Review to Mexico

Deck Hand

7+ cruises


Helpful Votes

2 out of 5

VERY Disappointing

Sail Date: November 05, 2011

Reviewed: 4 years ago

Traveled As: Couple

Room Type: Balcony

Our cruise way delayed by one day due to an illness on the previous trip. That part was understanable, Holland America gave us a ship's credit for almost the amount we would have paid for that one day....nothing else. AA cruise staff (who we paid extra to help us book this trip) "tried" to be helpful, but came back with "sorry, there is nothing we can do to help". Service on the cruise was not even O.K., food was bland, we NEVER met our room steward, planned events were dull or never happened, staff was unfriendly (except for the man who cleaned the stairway glass every morning). The ship seemed old and the passengers were mostly grumpy old people that complained more than I am right now. We will NOT cruise on this line again.

Pros: Weather

Cons: Holland America's customer service

Recommends Oosterdam? No.

Food and Dining
Food was bland.
Service and Staff
Ship Quality
Cabin / Stateroom

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