VERY Disappointing

Oosterdam Cruise Review to Mexico

Experience: 7+ cruises
Reviews: 0
Helpful Votes: 3

Overall Rating:

2 out of 5
Verified Review
7 Night Mexican Riviera (San Diego Roundtrip)
Sail Date: November 05, 2011
Ship: Oosterdam
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 6 years ago

Our cruise way delayed by one day due to an illness on the previous trip. That part was understanable, Holland America gave us a ship's credit for almost the amount we would have paid for that one day....nothing else. AA cruise staff (who we paid extra to help us book this trip) "tried" to be helpful, but came back with "sorry, there is nothing we can do to help". Service on the cruise was not even O.K., food was bland, we NEVER met our room steward, planned events were dull or never happened, staff was unfriendly (except for the man who cleaned the stairway glass every morning). The ship seemed old and the passengers were mostly grumpy old people that complained more than I am right now. We will NOT cruise on this line again.

Food and Dining

1 out of 5
Food was bland.


1 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Pros: Weather

Cons: Holland America's customer service

Recommends Oosterdam? No.

Was this review helpful? 3

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