Not an autism friendly cruise

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 30

Review summary

1. No expedited line for two children with autism in our group of 11 people. 2. No internet service 2 days despite having paid over $500; Rolandi, employee from Vroom said he could not help me over the phone because he had a guest in front of him, when I went downstairs to speak to him he proceeded to answer the phone and tend to a guest on the phone. 3. Refrigerator did not cool enough to keep my daughter drinks cold. 4. Booked a bed in Coco Cay for the two children with special needs and was told that it was in a secluded area of Coco Cay and that the rest of us could not go onto that area unless we bought two more beds at the price of $300 each. What a rip off 5. Had a shudder on my balcony start to make a loud banging noise at 2 am and 20 minutes later 4 people including 2 security guards took an hour to try and resolve it (ultimately they put a towel to try and stop the banging); as a result my child with autism was unable to go to sleep, we missed our excursion boat the next day, and the entire purpose for the cruise was for my daughter to have a dolphin encounter. Horrible experience! Edmund and Cecilia "Shore Excursion Specialists" were completely insensitive to the fact that we had to children with autism in our group. Blue Lagoon employee Reno Williams simply said there was nothing that could be done. 6. All shows were booked on the app as soon as we got on the boat and those that weren't booked were cancelled. Overall: Horrible expensive vacation!

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Cape Liberty (Bayonne), New Jersey

Port Canaveral, Florida

Perfect Day At Coco Cay, Bahamas

Nassau, Bahamas

Disembarkation

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