Mostly Good
Oasis of the Seas Cruise Review to Caribbean - Eastern
7 Night Eastern Caribbean (Port Canaveral Roundtrip)
Sail date: September 23, 2018
Ship: Oasis of the Seas
Cabin number: 8568
Traveled as: Family (older children)
Reviewed: 6 years ago
Review summary
I spent several days back and forth with Guest Services regarding my on-board credit from . I was finally patched through to and we resolved my on-board credit issue. I was assured while on that call that my specialty dining and pre-paid gratuities. were on my account. When I made my reservations with Chops Grill the next day I was told there were no specialty dining credits on my account. I had to go to Guest Services again. The girl wasn't very helpful. She finally told me to take the invoice that I had brought from to the restaurant to prove my promotion. I thought that was odd. The night we were dining, I called GS again just to verify the information I had been given. Again I was told just to take the invoice with me. The night after we dined at Chops, when we returned to the cabin, I had a note on the door to call 3333 regarding "My Concern". I wasn't sure what this was for. I called and was being questioned about the specialty dining promotion and was told I did not receive that. I kept explaining everything I had been through and that I had gone to the front desk and called multiple times trying to resolve this issue prior to dining in Chops and showed my invoice proving I had this promotion from . The lady said well we need to verify this. She said she would call Chop Grill to discuss it and to get a copy of my invoice. I said they don't have a copy. I hate to admit it, but by this point I was upset. I said, I am tired of dealing with this and I don't want to hear anything else about it. My husband called back and also let them know that I had spent several days back and forth with the front desk and we didn't want to be bothered with it again. She said consider the issue resolved! The next day, I checked my account and I had 2 excursions on my account that I had not booked. I called back and went Off! They removed them. I spent almost every day of the trip dealing with Guest Services for something. It was beyond frustrating!Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Have more things to do that doesn't cost extra. The itinerary was full of things to buy but not a lot of things to do.
Ports of call
Port Canaveral, Florida Did not visit port
San Juan, Puerto Rico Did not visit port
Labadee (Cruise Line Private Island)