Overall, great service at the Royal Carbbean.
Oasis of the Seas Cruise Review to Caribbean - Eastern
7 Night Eastern Caribbean (Port Canaveral Roundtrip)
Sail date: September 02, 2018
Ship: Oasis of the Seas
Cabin number: 7686
Traveled as: Couple
Reviewed: 6 years ago
Review summary
Overall, service was great compared to another cruise line (name starts with N) we took for our last cruise. We were a little disappointed in the amount of time it took for housekeeping to shampoo our cabin's carpet after I reported the room smelling like "Pee" on the very first day. They did not shampoo the carpet until the third day. It was disgusting to live and walk on the carpet that smelt like urine. Staff was great. Everyone greeted us with a smile and eye contact as we passed by various sections of the ship. Also, we would have appreciated the entertainment staff to be more engaging and fluent in English language while hosting their respective activities/game shows. For example, we had the "Perfect Couple" game show in Dazzles on the last night of our cruise and the Brazilian native host did not speak good English, could not explain the game rules, could not engage the audience and did not understand the responses she received from American speaking audience. For example, she did not know what "Teal" color was. Also, she seemed to be unfair towards the black couple throughout the game by giving them less chances and giving white couples more chances and tries to play the game.Embarkation
Ship experiences
Food and Dining
Park Cafe
Mostly healthy menu options however the staff was not very friendly. On the last day, I asked the lady to toast me a brand new begal instead of giving me the stale ones sitting on the rack and she had a problem with it. She showed attitude with her body language by completely ignoring me with no reply or eye contact and loudly banging the utensils on the counter.
Windjammer Cafe
The food variety was good and the wait service was also attentive however the cleanliness was not on point. At one points I noticed there was so much water on the floor at different sections of the Cafeteria and no one was cleaning it and there were no "slip hazard" signs anywhere. Also, no one cleaned or maintained the soda machine area.
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
If you plan to eat at the Dining Hall and also have a Specialty Dinner voucher, do not make reservations at a Steak place (e.g. Chops Grill Restaurant) because their menu is almost the same as the Dining Hall menu. If you are open to other cuisines, it is far better to use your Specialty Dining voucher on another cuisine like Hibachi/Sushi or Mexican restaurants. We made a mistake of using our Specialty Dining voucher towards a Steak Restaurant only to find out that we ate the same food there as what we would have at the Dining Hall.