Oasis of the Seas Cruise Review to Caribbean - Western

Contributor Level: Third Mate

Experience
4-6 cruises

Review
1

Helpful Votes
14

4 out of 5

Great Cruise but....

Sail Date: September 10, 2016

Reviewed: 2 months ago

Traveled As: Couple

Room Type: Balcony

The size of the ship was astonishing with lots of attractions, lots of restaurants and lots of bars.  This ship has everything...no need to get off. The Central Park & Boardwalk sections were terrific!  Food was great in the dining room service all over the ship was very good.

 

We ate at Chops, Giovanni's Table and 150 Park. The atmosphere and service at these specialty restaurants was excellent but the food was not any better than in the dining room. 150 Park had a small plates menu which was unique.  We enjoyed the dinners in these specialty restaurants but I doubt we will spend the extra money next time.

 

Our booking was to include free internet for the cruise but someone forgot to tell the ship crew.  The ZOOM group onboard responded quickly and resolved the issue while guest services contacted their Florida offices for confirmation.  The ZOOM internet is fast and we saw no interruptions in service.

 

We had pre-selected wine before the cruise and we felt there were very limited choices and most were over-priced.  The wine selections available onboard were worse.

 

The crew should get 5 gold stars for service and responsiveness.  This is a customer service business and they all do it right, down to every level of the crew we interacted with.  They were courteous, friendly and most of all, they took ownership to resolve our questions.

Cabin / Stateroom
Our cabin was located directly below the pool deck and was shielded by that decks overhanging structure. We wish we had noticed this when we booked as it limited our view and limited the outside access.

The cabin quality was great although a little cramped.
Embarkation and Disembarkation
Very efficient boarding and disembarkation process. Best experience so far.
Ship Quality
Destinations and Excursions
Onboard Activities
Entertainment
Service and Staff
These folks are well versed in providing superb customer service with a smile
Food and Dining
Good food overall but disappointed at Chops and Giovanni's Table as they were an extra dining fee and the food was no better than in the dining room. Steaks were terrible everywhere.

Tip

Select your dining times and book the shows in advance to stay out of the first day chaos. I doubt we will pay the extra for specialty dining next time, certainly not for a package of 3 meals. The quality of the food didn't support the extra cost.



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