The New has Worn off of the Crystal Coffee Urn
Oasis of the Seas Cruise Review to Caribbean - Western
Sail Date: December 07, 2013
Ship: Oasis of the Seas
Cabin Type: Balcony
Cabin Number: 12152
Traveled As: Family (older children)
Reviewed: 3 years ago
We had great expectations and excitment to be voyaging on the biggest cruise ship in the world. The Oasis is indeed magnificent and wows you appropriately upon embarkation. The spa is first rate and offers an array of services with professional personnel; the Solarium area at the bow of the ship is unique, airy and designed for quiet relaxation. The rest of the ship is Disneyland with all its attendant sensual saturation. But with up to 6400 potential quests (there were 5800 on our particular cruise) and over 2400 crew, crowds and comotion are not unexpected. The real disappointment came with the food. After experiencing a less than satisfying dining venture in the Opus dining room we opted for the speciality restaurant package of supposedly 'fine' dining. It seems that 'fine' dining extends only to the ambience not the quality of the food. By way of example, our final speciality dining venue was at Giovanni's Table. My wife ordered a ravioli dish which came with a white sauce that had not been described in the menu and consequently she was unable to eat it due to its fat content. When we asked our server about this situation she sent out the chef who claimed that the use of a white sauce was indicated on the menu. He also claimed that the fillet of sole I had ordered was fresh, when if fact it smelt so putrid that I was unable to eat another bite. The water for our tea was so tepid that the teabag did not produce any tea coloration in our cup. We did ask for and received boiled hot water after a long wait. The table next to us ended up doing the same as they too had been delivered luke warm water for their tea. We ended up leaving the restaurant with no recompense save a spagetti and non-existant meatball dish as a replacement for my rotten fish. If you have read this far and are getting gastronomically squeamish then you should read a little more to be assured that you best pack a cooler of your own food if you do not wish be become ill on this ship of dreams. We enjoy dinng in our cabin for breakfest and routinely order room service. The first day our hot water for our tea came in an urn that reeked of coffee. We called room service and another coffee smelling urn was promptly delivered. The second day another coffee thermos was ceremoniously delivered. I took it down to Guest Servives and spoke to one of the representatives who said she would recify the situation. We were given a tea kettle on a plug -in tray and a supply of bottled water to make our oun tea in the room. We also received a voucher for a champagne breakfest in compensation. Numerous phone calls and verbal checks occured over the next few days as we miraculously received hot water in a new urn that had not been used for coffee. Then we ordered our special champagne breakfest on the last sea day. The urn was the familiar coffee reeker and the fruit plate contained mouldy and spoiling selections and dessicated cheeses. Slimy, rotten lettuce leaves lay under the plactic cover of our plate. We took the coffee urn and fruit plate to Guest Services and spoke to its head Tiaan Malan who was visiblly appalled and upset that such a week-long travesty had occurred. We were financially compensated but the entire incident, needless to say, left a bad taste in our mouth (pun intended).
Food and Dining
Service and Staff
Cabin / Stateroom
For quiet and relaxation go to the Solarium at the bow of the ship.