Corporate policies override quality service of staff

Norwegian Star Cruise Review to Europe - Western Europe

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 13

Overall rating:

4 out of 5
Verified Review
Norwegian Star

10 Night Iceland & Greenland (Reykjavik Roundtrip)

Sail date: August 22, 2024

Ship: Norwegian Star

Cabin number: 12032

Traveled as: Couple

Reviewed: 3 months ago

Review summary

Company has serious issue with refusing to refund port taxes for cancelled port visits. Every staff member says they should be refunded. Appeals to HQ ignored or denied. Company increased mandatory gratuities, yet staff do not receive them. Many had pay cut and work load increased. Pay substantial additional fee for butler and concierge service which they don’t receive. Medical staff was excellent. Fees, especially for tests are outrageous.

Embarkation

3 out of 5
Disorganized and lengthy

Ship experiences

Food and Dining

3 out of 5
Quality of food and serving sizes reduced from previous cruises

Onboard Activities

1 out of 5
Did not use any

Service and Staff

5 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

Refuse mandatory gratuities and give directly to staff in cash. Demand port tax refund for cancelled visits.

Ports of call

Reykjavik, Iceland

5 out of 5

Akureyri, Iceland

5 out of 5

Isafjordur, Iceland

4 out of 5

Nanortalik, Greenland

4 out of 5

Qaqortoq, Greenland

5 out of 5

Cruise Prins Christian Sund, Greenland

4 out of 5

Disembarkation

5 out of 5
Was this review helpful? 12

6 Comments

javawoody     3 months ago

Appreciate the feedback

DessertSteaks     3 months ago

Thanks for reviewing

HeavySeas     3 months ago

Thanks for sharing your cruise experience

DACruiser57     3 months ago

Amazing, same complaints from an earlier cruise on same ship.

cruising2004     3 months ago

Thank you for your review.

bubbles60     3 months ago

Sorry you were not pleased. We have always found the food on Ncl excellent.