Very disappointing

Norwegian Star Cruise Review to Mexico
Experience: 4-6 cruises
Review: 1
Helpful Votes: 0

Overall Rating:

2 out of 5
Verified Review
Norwegian Star

6 Night Mexican Riviera (Los Angeles Roundtrip)

Sail Date: April 25, 2010

Ship: Norwegian Star

Cabin Type: Inside

Traveled As: Singles/Friends

Reviewed: 8 years ago

Review Summary

I had traveled with NCL before on the same ship and doing the same itinerary (actually the previous was 10 days this one was 6 days) and I was surprised to see HOW MUCH the qulity had declined. The cabin service was horrendous, we never had the towels we requested, the sheets were dirty...so bad in fact that 3 people in my party refused to tip the cabin crew. Moreover the inner pool that was free is now ~$80 to use. In addition the entertainment program was almost non-existent, especially for a trip that spends such a long time at sea. Overall compared to other cruise experiences and especially compared to last time (2006) EXTREMELY DISAPPOINTING. I would not recommend that ship to anyone.

Ship Experiences

Food and Dining

5 out of 5
Overall the food was very good and varied, and the waiters were nice.

Entertainment

1 out of 5
Not enough for the amount of time spent at sea and they were all money-oriented: buy this, buy that...nothing for pure entertainment, learning or pleasure as they used to have years ago (i.e: learning German, making towel decorations...)

Service and Staff

3 out of 5
Had problems with cabin crew and had to reach the front desk 3 times before any issues were resolved. Overall the staff was organized but not particularly friendly or interested in the well-being of the passengers. Some waiters were VERY NICE and accommodating though.

Ship Quality

1 out of 5
Many areas (~ 1/8 of the ship) closed for servicing which they should do when the ship is docked, not when passengers are traveling

Cabin / Stateroom

3 out of 5
The cabin itself was fine, the maintenance of it was the problem as stated above.

Ports Of Call

Puerto Vallarta, Mexico

3 out of 5
Don't Miss: The malecon

Cabo San Lucas, Mexico

3 out of 5
Don't Miss: The lion cubs on the port, and also the arch.

Pros: The food

Cons: The cabin service and the many areas closed off on the ship

Recommends Norwegian Star? No.

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