Norwegian Spirit Cruise Review to Caribbean - Western

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Votes
4

3 out of 5

Average Service

Sail Date: April 02, 2016

Reviewed: 7 months ago

Traveled As: Couple

Room Type: Balcony

Overall service aboard the Spirit was good with a few exceptions; Individual service by room porter was excellent. Dinning service by waiter service was average, with the exception of a the Head waiter and Jonathan were excellent. Specialty restaurants was excellent. Drink service outside was poor, while inside service was average, until we encountered waiters on a regular basis and then it was good.

Communication on board between the staff and guests was poor. The Ship Captain rarely made announcements about weather or most important bad weather conditions that we were about to encounter. Guests WANT to know of adverse conditions before they happen. The unknown and then surprised adverse conditions are more upsetting than not knowing. Rooms are smaller than other ships. The ship is in very good condition for an older ship.

Dinning took a long time- TWO hours minimum every night we ate in the main dinning area ( Windows Restaurant ).

Issues we encountered regarding our room were rectified immediately.

If the communications and bar service were better I would give a 5 star rating.

Cabin / Stateroom
Small compared to other ships, but the porter was excellent
Embarkation and Disembarkation
Ship Quality
Very good shape, layout and very clean
Destinations and Excursions
Onboard Activities
Entertainment
The evening shows were poor. Individual entertainment at the lounges and bars were great.
Service and Staff
Dinning only. Bar service poor
Food and Dining
Too slow of service. Took 2 hours every meal

Tip

Make dinner reservations. Hit the entertainment areas/bars there is some great talent and fun.



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