What happened to awesome costumer service?

Item: Norwegian Sky
Rating: 3.5
Author: swtnnj

Norwegian Sky Cruise Review to Cuba

swtnnj

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 5

Overall rating:

3.5 out of 5

4 Night Cuba Overnight & Bahamas (Miami Roundtrip)

Sail date: August 13, 2018

Ship: Norwegian Sky

Cabin type: Inside

Traveled as: Family (older children)

Reviewed: 6 years ago

Review summary

Customer service and lack of communication were all failed in my opinion. I've always liked NCL, this trip didn't live up to the expectations at all.

Embarkation

5 out of 5

Ship experiences

Food and Dining

3 out of 5

This is my second time in less than a year to this destination, the staff this time was lackluster to say the least.

Onboard Activities

3 out of 5

What happened between the Sun & Sky??? Truly everyone seemed tired.

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

The size was ok, steward only showed on last day. Performed basic cursory cleaning and service.

Ship tip

Entertainment should be better and overall service.

Thumbs up

Ports of call

Miami, Florida

4 out of 5

HAVANA, CUBA

5 out of 5

Great Stirrup Cay (Cruise Line Private Island), Bahamas

4 out of 5

Disembarkation

3 out of 5

1 Comment

Other reviews of this sailing

Not so good.