Problem with Booking agency

Item: Norwegian Sky
Rating: 3.7
Author: claudia78865490

Norwegian Sky Cruise Review to Cuba

claudia78865490

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 5

Overall rating:

3.7 out of 5

Verified Review

4 Night Cuba & Bahamas (Miami Roundtrip)

Sail date: August 21, 2017

Ship: Norwegian Sky

Cabin type: Inside

Cabin number: 9358

Traveled as: Couple

Reviewed: 7 years ago

Review summary

I will go out of my way to be sure I do not book through this company again. It is unlikely I will book with Norwegian again because of it. Customer service was not part of their business model.

Embarkation

4 out of 5

Norwegian has a surprisingly uncomplicated embarkation process

Ship experiences

Food and Dining

4 out of 5

We enjoyed the food service in the complimentary dining areas. Service was generally well served, food was above average.

Onboard Activities

3 out of 5

Entertainment

4 out of 5

Service and Staff

4 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

2 out of 5

The absolute smallest cabin I've ever occupied, and I'm elite on Princess and three star on Holland America.

Ship tip

Don't use . They are non responsive to their errors which caused my initial reservation to cancel and cost me additional money plus a lesser room, time and inconvience to salvage my vacation. NCL would not intervene because I had unknowingly booked with an agency.

Thumbs up

Ports of call

Miami, Florida

4 out of 5

HAVANA, CUBA

5 out of 5

Great Stirrup Cay (Cruise Line Private Island), Bahamas

3 out of 5

Disembarkation

5 out of 5

6 Comments

StinkyPinky 7 years ago

I was on the NCL Sky in November 2016 and everything was beyond unbelievable. I booked it myself on a third party site and upgraded through NCL through a bidding process. The first cruise was so great that we are taking the same cruise in 9 days! Like rgbenning said, to each his or her own I guess. I turned a ton of friends/family on to NCL and they all had the same experience as me...

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brian22703 7 years ago

I was on the gem last August and it was the best cruise I have ever been on. I have had no problem with Norwegian.

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GIL155 7 years ago

Did you book thru Norwegian and there was a problem? or a travel agent?

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rgbenning 7 years ago

I was on this ship last December and did not find anything like the conditions stated by faithman or claudia. Maybe things have changed since my cruise, to each his or her own I guess.

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faithman43 7 years ago

Ditto that. We were on the jewel in April. Beautiful ship good food and entertainment but that's where it ends. The service on this boat was HORRIBLE (believe me I'm no snob and treat everyone with respect). From the management to the staff no one really seemed to care. They were over staffed in some areas with people literally standing around to almost no help in the shows (every show in the theater there were the most 3 servers for all those people). The thing that was the icing on the cake was we had a dinner at the specialty steak house and the greeter got a call while we were waiting to be seated and was very rude to someone. She quickly told they were full and there was a long line and hung up (all of which were lies)! That restaurant was being generous half full and stayed that way during our entire meal. But the icing on the proverbial cake for me was when I filled out the survey and (I wasn't trying to get anything free just their attention as anyone running a business would do if a customer wasn't satisfied) and I was basically blown off. There were some awesome people on this boat too but I'm not going to give them my money again!

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brian22703 7 years ago

What's the problem?

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