Very disappointing

I may be a bit spoiled because I almost always go on Carnival, but I had pretty high expectations going into this cruise. I had never sailed on Norwegian and had viewed them as a nice alternative to Carnival that wouldn't have so many children on the ship. They didn't have very many children,  but that was pretty much where the good things ended. The only other things I'd say we're good was the housekeeping (although our safe in the room was broken and the only housekeeping done was making up the bed) and the show's were pretty decent. They were funny, but several of the cruise director staff had thick accents and were difficult to understand at times and their system of making people volunteer before the show was stunted and awkward. The bar wait staff that walked around the ship was almost nowhere to be found. There would be AT MOST two waiters serving the entire large theater and only before the show started. They also were scarce on the pool deck where I'm used to seeing so many that you're asked at least 3 times if you want a drink every hour on Carnival. The staff that was standing around the ship (frequently doing nothing) wasn't particularly friendly or helpful and I didn't have a friendly waiter for dinner until the very last night. That's a big difference to Carnival as well. The food was never really something great, except for the steaks. I would only ever eat a few bites of most of it. They do not have an interrupting PA system on the ship so it was very hard to hear if you were in your stateroom and impossible to hear if you were in a room where they didn't have a speaker, which was very aggravating as we were very worried about a hurricane in the Caribbean that could be affecting our disembarkment. The staff always seemed very disorganized and communicated terribly. We would be told one thing only to learn it was something else 5 minutes later or in some cases much later. We were stuck waiting in the sun for well over an hour for our excursion possibly because we were late to the port and the scene was a chaotic mess of people waiting for 10+ different excursions. Overall I was greatly disappointed by my experience and will certainly not be sailing on Norwegian again and will be recommending my family and friends not to as well.