The ship was in constant need of repairs. Most of the time, half of the pool was closed for repairs. Our room had a broken pipe just outside our door which made our room smell like sewage. It took two days, and multiple complaints later for the staff to finally do something about the room. When we asked for a supervisor to talk to, we were never given one.
Ship experiences
Food and Dining
1 out of 5
We have sailed other ships and have always looked forward to the food at the buffet. This buffet was terrible-same food every night. It was clear that the crew wanted you to spend the extra money to dine at the other restaurants. We paid for the unlimited soda program and were unable to get the soda from the buffet area. A few times the outside bartender told us we had to go to the coffee area on a different deck to get soda.
Entertainment
3 out of 5
There is a lot to do on the ship but most comes at an additional charge.
Service and Staff
1 out of 5
The staff was very short and rude on numerous locations. I had a spa package consisting of a facial, head,neck shoulder massage, and foot massage. I was placed in the salon area of the spa, under a towel,no room of my own, right next to the gym, where not only could people see everything, but the gym music blared. I was done with the service and back in my room within 40min. On the last day, our ship went to the private island. we were placed on a tandumboat for over 30 min. The water was so rough, staf was passing out vomit bags. Within 2 hours of being on the island, staff rounded everyone up and made them sit on the tandum boat again, this time for over an hour with no explainantion of why. People again were getting sick and finally staff addressed the problem by repeatedly yelling at passengers.
Ship Quality
1 out of 5
Again, with a room that smelled like sewage, the cleanliness was definitely lacking.
Cabin / Stateroom
1 out of 5
Again-can't get off the smell of sewage and lack of care on the part of the staff.
Pros: coming home
Cons: service, food, and overall Norweigan experience
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