Beautiful ship!!!! However service on ship wasn’t as expected

Norwegian Prima Cruise Review to Caribbean - Western

twindy

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 13

Overall rating:

4.3 out of 5

Verified Review

Norwegian Prima

7 Night Caribbean: Harvest Caye Cozumel & Roatan (Galveston Roundtrip)

Sail date: December 15, 2023

Ship: Norwegian Prima

Cabin type: Balcony

Cabin number: 11322

Traveled as: Couple

Reviewed: 11 months ago

Review summary

Getting on and off the ship was very unorganized. Service on the ship was lacking not enough help! Specialty dinning food was under cooked to my liking even after sending steak back and it still came back rare not medium well! Didn’t eat it and I wasn’t even offered any refund! Very disappointed with lack of service at the bars waited sometimes for up to 15 minutes to order a drink!

Embarkation

4 out of 5

A bit unorganized

Ship experiences

Food and Dining

4 out of 5

Ate at two specialty restaurants food was ordered medium well and came out twice rare both times

Onboard Activities

5 out of 5

Bingo was fun art auction was nice jewelry presentation were very informative

Entertainment

Didn’t participate

Children's Programs

No kids

Service and Staff

2 out of 5

Room was always clean! Food service was not as expected not enough help long waits

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Very happy with room

Ship tip

Be ready to wait for anything from food to drinks

Thumbs up

Ports of call

Galveston, Texas

4 out of 5

Harvest Caye, Belize

5 out of 5

Nice tour guides

Coxen Hole, Roatan, Bay Islands, Honduras

5 out of 5

Great experience

Cozumel, Mexico

5 out of 5

Nice experience

Disembarkation

1 out of 5

Very unorganized waited in line for an hour and a half before being led through the ship to disembark

1 Comment

TravlingCharles 11 months ago

Thanks for sharing

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