Terrible Food, Bad Customer Service

Norwegian Pearl Cruise Review to Caribbean - Bahamas

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 10

Overall rating:

3.1 out of 5
Verified Review
Norwegian Pearl

3 Night Bahamas (Miami Roundtrip)

Sail date: November 08, 2019

Ship: Norwegian Pearl

Cabin type: Oceanview

Cabin number: 10010

Traveled as: Couple

Reviewed: 10 months ago

Review summary

I always try to look on the positive side of things, but this trip truly made it difficult to do that. Was very disappointed in the food. And frustrated about purchasing a more expensive room to be able to take advantage of the specialty dining package and beverage package. Only to find out once we used our 1 meal that that was all we were allotted. The supervisors at customer service basically told us “oh well.” And wanted to dismiss our concerns and treated us like we were less than and weren’t very educated.

Embarkation

3 out of 5
Nassau was pretty and relaxing. Not original stopping point.

Ship experiences

Food and Dining

1 out of 5
The food was terrible. The specialty dining package is not a package. It is only 1 meal, so don’t be fooled by the word “package.” The worst part is the one restaurant we used our “package” on was the worst food in the ship. We could barely eat anything we ordered it was that bad. It wasn’t even the chef’s fault.. Terrible quality. I feel sick thinking about it. I will never chose Norwegian again for this reason.

Onboard Activities

3 out of 5
Fitness Center was clean and well maintained. The Spa was decent but there were people right out in the open area getting facials done where everyone could see them. Awkward.

Entertainment

4 out of 5
The Entertainers were the best part. They saved the trip for us.

Service and Staff

4 out of 5
Everyone was very friendly (with the exception of the supervisors at customer service).

Ship Quality

3 out of 5
On one floor you had to walk through the casino (very Smokey) to get through.

Cabin / Stateroom

4 out of 5
We bid on an upgraded patio room and were very happy with that part. It was great sitting out on the patio and relaxing.

Ship tip

Don’t plan on eating nice food.

Ports of call

Miami, Florida

3 out of 5

Disembarkation

4 out of 5
Quick and easy. But they didn’t give good instructions as where to go or when disembarkation actually began.
Was this review helpful? 10

5 Comments

Leave a comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other reviews of this sailing