Bare Bones Norwegian

Norwegian Pearl Cruise Review to U.S. - Pacific, Northwest

Experience: 7+ cruises
Review: 1
Helpful Votes: 3

Overall Rating:

2 out of 5
5 Night Pacific Coastal Northbound (Los Angeles To Vancouver)
Sail Date: May 03, 2014
Ship: Norwegian Pearl
Cabin Type: Inside
Traveled As: Singles/Friends
Reviewed: 4 years ago

Could not believe what has happened to Norwegian Cruise Lines - previously I had great experience with Norwegian, but this trip experienced bare bones cabin, not even a pencil or scrap of paper to write on. Had to go to Service Desk and stand in line everytime we wanted something that was missing.   Everyone was very pleasant but had to ask for everything - it was provided if requested, but without checking if correct item was given.  Poor cabin steward was obviously told to keep everything to just towel replacement.   Lights in bathroom and over vanity in cabin were out, had to call for replacement.  TV remote did not work, had to call for new one.  Menu was same every night with only 1 or 2 replacement items, food not cooked to order if steak was ordered,, every steak came out really well done, salmon was dry, lamb roast was grissly and had more fat than meat -- lamb shank was only good dish - 1st night order was good and squash was good - 2nd night ordered Ok but squash was really full of salt, tasted like they cooked it in seawater .  Breakfast in dining room was best meal of the day.  Given wrong "Early morning breakfast door hangers" from front desk - none in cabin.  Then kitchen did not deliver food -  phoned kitchen was told wrong door hanger - eggs were only served to Balcony Cabins -- other cabins did not get eggs or meat, otherwise the choices were the same -  so  we questioned why they did not deliver the coffee or fruit that were ordered or even call to tell us the door hangers were wrong.  No answer, just repeated wrong door hanger.  Thank goodness it was only a 5 day cruise and the cities visited were delightful so we could escape the ship.  Entertainment was very bad with the exception of 2 nights -- Aaron Shaw, vocalist, was excellent/wonderful and last evenings dancers were good.  Overall would not recommend this cruise unless you get an better than excellent bargain price, want to see San Francisco, Victoria and Vancouver or have children and want a babysitter so you can hide for 5 days - kids seemed to have a great time with cruise personnel.  Princess offers same cruise for less money and cabins and food are so much better - I'll stick with Princess from now on.  Oh, something good was the check in process, quick and smooth, better than previous Norwegian check-ins, but that is where excellence or even satisfactory ended.

Food and Dining

1 out of 5
Explained in detail in my comment - poor menu, poor prepartion

Onboard Activities

3 out of 5


3 out of 5
1st 3 night bad, but excellent vocalist, Aaron Shaw was excellent, on next to last night & dinal night dancers were good

Children's Programs


Service and Staff

5 out of 5
Overworked, room stewards, waite staff pleasant, 20 kitchen staff jumped ship in San Francisco, so short staffed rest of trip

Ship Quality

3 out of 5
Nothing special, but adequate

Cabin / Stateroom

3 out of 5
Clean, bare bones, no extras, not even a pencil or scrap of paper to write on

Ship Tip

Go to Summer Palace for breakfast, best food of day and trip - avoid the Chocolate Experience -- beautiful but really poor quality for taste. Such a waste of decorating talent and food in general. Overwhelming crowds, people bring in baby strollers at 10:00 at night, no tables, lots of pushing.

5 out of 5
Easy access for boarding
5 out of 5
San Francisco is a great place to visit, lots to see and do, get cheap city trips at Pier 39 great overview of City
5 out of 5
Buy City Tour, Buschart Gardens at kiosks in front of Empress Hotel - best bargains
5 out of 5
Beautiful clean city, great food
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