Norwegian Jewel Cruise Review to Mexico

Contributor Level: Purser

4-6 cruises


Helpful Votes

2 out of 5

Cruise was good, except for our stateroom.

Sail Date: April 10, 2016

Reviewed: 1 year ago

Traveled As: Large Group

Room Type: Balcony

Before we left LA we complained about the smell in our cabin -- sewer smell that originated from the toilet area but could also smell in the hallway.  We complained several times and nothing was done until I complained to the Hoteling Director, Steven Jacobsen.  He sent someone to our room, sent us chocolate covered strawberries and wine but still the smell persisted.  Someone called our cabin to let us know we would be given on-board credit to compensate for the problem -- $150, $21/day to deal with a constant sewer smell -- not worth it and we were insulted by it!  On the day before the end of our cruise we were told that we could change rooms -- too late!!  Learn from us and don't stay on the 8th floor, room 8532.

Cabin / Stateroom
See above comment.
Embarkation and Disembarkation
Ship Quality
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Don't stay on the 8th floor!!!

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