Cruise was good, except for our stateroom.

Norwegian Jewel Cruise Review to Mexico


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 4

Overall Rating:

2.0 out of 5
Verified Review
7 Night Mexican Riviera (Los Angeles Roundtrip)
Sail Date: April 10, 2016
Ship: Norwegian Jewel
Cabin Type: Balcony
Cabin Number: 8532
Traveled As: Large Group
Reviewed: 1 year ago

Before we left LA we complained about the smell in our cabin -- sewer smell that originated from the toilet area but could also smell in the hallway.  We complained several times and nothing was done until I complained to the Hoteling Director, Steven Jacobsen.  He sent someone to our room, sent us chocolate covered strawberries and wine but still the smell persisted.  Someone called our cabin to let us know we would be given on-board credit to compensate for the problem -- $150, $21/day to deal with a constant sewer smell -- not worth it and we were insulted by it!  On the day before the end of our cruise we were told that we could change rooms -- too late!!  Learn from us and don't stay on the 8th floor, room 8532.

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

5 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
See above comment.

Ship Tip

Don't stay on the 8th floor!!!

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