Norwegian Jade Cruise Review to Europe - Western Mediterranean

Contributor Level: Deck Hand

4-6 cruises


Helpful Votes

3 out of 5

Jade from Barcelona rt including Canary

Sail Date: March 01, 2011

Reviewed: 6 years ago

Traveled As: Family (young children)

Room Type: Balcony

The food was a disappointment. Quality varied all over the place from unacceptable to very good. Portions were sometimes ridiculously small. Scallops served for a starter were about the size of a pea and there were maybe five of them. Being charged for a glass of juice at dinner seemed out of line when it was being provided to children for free.
The water slide was useless, not enough water to keep even children moving.
The wait staff in the dining rooms was not formal at all. They were intrusively gabby, didnt know even basics of formal service (such as serve from the left and remove from the right.) Even place settings were inconsistent in places, sometimes you got a bread plate, sometimes not etc. (In the same restaurant.)
Room service was prompt at delivering our breakfast tray to our room except totally forgetting us one morning and then taking a half an hour to bring a carafe of coffee. Our in room coffee maker was not working that day.
I spilled coffee on the provided robe and ask that it be washed. It was taken away and never returned.

Pros: The TreeTops Kids Club is GREAT

Cons: The dinning was a dissapointment

Recommends Norwegian Jade? No.

Food and Dining
More wildly inconsistant than overall poor but as a rating that has to be where it would be.
Ship Quality
Very clean and they were spraying hand sanitizer on everyone's hands at every turn.
Cabin / Stateroom
Service and Staff
Waitstaff is not well trained in formal service by any means.
Children's Programs
TreeTops Kids Club is WONDERFUL, the staff there is exceptional!!! If you are considering a cruise with an 11 year old, I can NOT recommend this ship highly enough for that alone. Otherwise... keep looking.

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