Disappointing Caribbean Cruise

Norwegian Getaway Cruise Review to Caribbean - Western

paulmartin7401

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 3

Helpful Votes: 153

Overall rating:

3.1 out of 5

Verified Review

7 Night Western Caribbean (Miami Roundtrip)

Sail date: November 04, 2018

Ship: Norwegian Getaway

Cabin type: Oceanview

Traveled as: Singles/Friends

Reviewed: 6 years ago

Review summary

The ship was in excellent condition. The exterior seating/restaurant/bar arrangement was a pleasant innovation. Overall, we had a good time travelling with other good friends. The drink package was appealing, and we took advantage of it. Windowed cabin was clean and small but adequate: underbed suitcase storage was an excellent innovation. Restaurant service was a big disappointment - at all restaurants, and at all meals: always long wait for ordering and meal delivery. Even ordering hot tea was an ordeal: we asked for "tea for two", they delivered tea for one; we asked for milk for the tea, we had to ask four times and then the tea was consumed or cold; dishes were not cleared when empty; etc., etc..

Embarkation

3 out of 5

Disorganized: the health questionaire was presented without pencils, there were no desks available. We waited in a boarding are from 12:00p to 1:00 for permission to board.

Ship experiences

Food and Dining

1 out of 5

Very unorganized, and slow. All dining rooms were too noisy to have a conversation: live music was overpowering, dishes clattering.

Onboard Activities

3 out of 5

Could have used a few more umbrellas at deck 16 aft pool area.

Entertainment

5 out of 5

Theater presentations were excellent and we could walk into any theater show without reservations. Saw the Million Dollar Quartet two times back-to-back.

Service and Staff

2 out of 5

Ship Quality

4 out of 5

Ship was nicely arranged, clean, maintained.

Cabin / Stateroom

4 out of 5